"Let's get lost before you finish eating"?! Coffee shop closes on time and receives negative reviews

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Recently, Jiupai News reported that a coffee shop in Wuhan received negative reviews from customers because it closed on time at 19:30, which attracted the attention and discussion of netizens.

Internet screenshots show that an anonymous user posted a one-star negative review after spending at a coffee shop,"This store closes at 7:30 on time, and you will have to pack and leave before you finish eating. You can't miss getting off work for a minute."

In response to the negative review, the store responded that the store strictly abides by the labor law and the eight-hour work system. The boss emphasized that employees in the store can only work 8 hours. As for the customer's feedback that the shop assistant "asked people to pack up and leave," the store said that it had checked surveillance and verified that there was no excessive language behavior by employees when asking customers to leave.

The reporter contacted the coffee shop that received the negative review. The store operator bluntly said that he was surprised and aggrieved after receiving the negative review, and checked the in-store surveillance as soon as possible to understand the incident. Judging from the monitoring content, the store employees had communicated with the customer twice after the store closed for business, and there was no altercation during the entire process.

During this period, the customer took the initiative to inquire about the closing time and said,"We will leave after we have finished eating, and we will leave when we have eaten almost." He did not disagree with the store's closing time. Therefore, the store owner speculated that perhaps the customer's chat was interrupted at the closing time, or the customer didn't have time to finish the meal and became emotional after returning, which led to the store's negative review.

In an interview with reporters, the operator said that from the perspective of consumers, she can understand the need of some customers to delay closing, and would definitely satisfy it if she were in the store.

But on the other hand, employees have their own leisure life and time arrangements, so they can understand the feelings of migrant workers who want to leave work on time. They usually ask employees to leave work on time and never force them to work overtime."According to the law, I am willing to pay overtime pay and employees are willing to work overtime. They just finish their work within the specified working hours."

In this regard, many onlookers supported the shop owner's approach, pointing out that from the photos of the store provided by the store, the business hours were posted on the glass door, and the relevant information of the store could also be viewed on the online platform. Therefore, in the opinion of the majority of netizens, There is no problem with the coffee shop clerk's approach."As long as they inform them in advance, they should leave on time."

However, some consumers also believe that although it is understandable that employees leave work on time, should stores stop receiving customers half an hour to an hour in advance to avoid such incidents?"If you say hello half an hour in advance and don't accept orders or sell, it's actually okay","If you close the door on time, you don't receive them in advance."

However, this statement has not been fully recognized by catering practitioners. The migrant workers explained that even if the store notified customers half an hour in advance, they would occasionally encounter some people who did not cooperate with the closing time. Therefore, even if customers are informed in advance that business is about to end, sometimes consumers still work overtime without compensation because they have not left the venue.

Picture from: Internet

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