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Rejected to bring your own cup to buy coffee! McDonald's employees: unsanitary

Published: 2026-02-25 Author:

Last Updated: 2026/02/25, ▲ Click to pay attention| Daily boutique coffee culture magazine coffee workshop goes out to grab a cup and go to nearby coffee shops to make coffee. This should be what many "coffee brains" often do every day. The same was true for a certain consumer, but surprisingly, his own cup of coffee ran into a problem. According to the poster, since

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click on the attention| Daily Boutique Coffee Culture Magazine Coffee Workshop

Going out to grab a cup and go to nearby coffee shops to make coffee should be something many "coffee brains" often do every day. The same was true for a certain consumer, but surprisingly, his own cup of coffee ran into a problem.

According to the poster, when he went to McDonald's downstairs to buy a cup of coffee, the employee first said that he couldn't make it because the customer asked to bring his own cup and had to wait for others to come. When the store manager came over to make coffee, he saw the other party first filling the prepared drink into a McDonald's disposable cup and then pouring it into the customer's own cup.

This series of actions confused customers, thinking that the store manager's behavior wasted an extra disposable cup and was not environmentally friendly. So he asked the other party why he wanted to use another packaging cup. In response, the manager replied,"We have regulations that customers 'cups cannot enter McDonald's areas because they do not comply with hygiene regulations."

As a user who brings his own cup, the original intention of choosing a cup to buy coffee is to use less plastic packaging cups. However, McDonald's staff used packed cups as a "transfer point" for drinks on the grounds that "bringing your own cups is unsanitary." In the eyes of consumers, this does not meet the environmental significance of bringing your own cups, so they believe that McDonald's refused guests 'bring your own cups on this grounds.

After the post was posted, many people thought similar to the poster. They believed that McDonald's behavior, which promoted "bring your own cup, can be discounted", was indeed inconsistent with the brand's environmental protection concept, saying that the store manager's behavior was superfluous and wasted a plastic cup.

However, more people think that the store manager's actions are beyond reproach, and some people even bluntly support the store manager. In the eyes of netizens, McDonald's is different from conventional coffee shops such as Starbucks and Manner. The stores mainly focus on hamburgers and other foods. Therefore, they may have stricter requirements on tableware and supplies entering and leaving the food production area.

Even if the customer's own cups have been cleaned in advance, there is indeed a certain food safety risk when equipment not owned by the restaurant enters food production. Therefore, many netizens believe that the store manager did not directly use the guest's own cup to pick up the drink, but used a disposable cup to "transfer" it. This seemingly troublesome and unenvironmentally friendly practice can actually prevent foreign products from contaminating the food, and is also responsible for consumers 'food safety.

In addition, McDonald's workers said that the feedback from the poster was actually in line with store regulations. They said that the headquarters does not allow customers 'belongings in and out of the food area, and if they bring customers' own cups into the production area, it will be regarded as illegal.

However, McDonald's currently does not explicitly prohibit customers from using their own cups, so in the face of consumers with such needs, most shop assistants will load the in-store cups first and then pour them into the customers 'own cups. Like the previous brand-own cup event held by the brand, employees can also be seen pouring drinks into the user's container through disposable cups instead of directly taking them to the production area to pick up coffee.

Picture from: Xiaohongshu

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