Keep pulling! Tea drink brand biscuits make black wool?!

▲

click on the attention| Daily Boutique Coffee Culture Magazine Coffee Workshop

Recently, a consumer posted a feedback video about tea color cookies on social media, which attracted the attention and discussion of many users.

According to the poster, he bought several packs of snacks at a tea and beauty store in Chongqing last week, including a sandwich biscuit with black garlic and pork floss. When they opened it and ate it a few days later, the consumer found that the biscuit in their mouth seemed to have endless threads. When they took it out for inspection, they were suddenly surprised that there were black threads visible to the naked eye in the sandwich layer of the biscuit.

The video footage showed that the party picked up the crushed yellow biscuit, and black wool similar to sewing could be seen between the fragments, connecting the fragments together. This situation immediately made the customer feel scared. He immediately took photos and videos to find customer service for feedback on the situation, and did not dare to eat the remaining cookies.

After the post was posted, users who bought the same product found the picture shocking,"Help me still has a bag of this at home, I dare not eat it","It looks like the fake lawn on the back playground","Are cookies sewn with needles? "。At the same time, the poster said that as the popularity of the post increased, the staff member with a pleasant look might have noticed his feedback and got in touch and said that the party concerned needed to send back the biscuits containing foreign objects before subsequent compensation could be made.

Regarding the plan proposed by the merchants, some people pointed out that most of the derivative foods such as snacks sold by Chayan Yuese are made by the OEM rather than the brand itself. Therefore, the brand should require customers to send back the biscuits because they want to conduct identification. Only after confirming that the situation is true can they give a corresponding reply and compensate the consumer. They can also provide feedback and negotiate with the snack manufacturer.

However, more people oppose the solution proposed by Cha Yan Yuese and dissuade the parties concerned from sending back these "brushed cookies". Instead, they should protect their rights and interests through official and legitimate channels and send the cookies to a third-party authority for inspection.,"Don't send it to Cha Yan and the evidence will be gone."

They said that they can often see users posting on social media saying that they have eaten hair, worms and even screws and other deeply worrying foreign objects such as crumbs of bread and corn cakes purchased from tea-colored stores, e-commerce channels, etc. After these consumers and merchants feedback on the situation, they will basically receive the requirement of "paying compensation after returning the product."

However, some of them revealed that when the brand confirms that the situation is true, it may use snack gift packages, brand perimeters, coupons, etc. to compensate customers, and rarely provides financial compensation to consumers in accordance with relevant laws and regulations.

It is precisely because of the lessons learned from the past that consumers who have experienced similar situations do not recognize the after-sales treatment plan of tea beauty, fearing that the parties involved will miss evidence and be unable to protect their rights and interests.

However, a netizen with the opposite attitude believed that it was reasonable for the merchant to want to return the product to understand the situation and determine the responsibilities of both parties before making follow-up compensation matters when customers reported that there was a problem with the product. He felt that the onlookers might be alarmist.

Picture from: Xiaohongshu

Disclaimer: Some pictures in this article come from the Internet, and some content on the website, such as pictures, will respect the copyright of the original work and indicate the source. However, due to the huge quantity, there will be some pictures and texts that have not been marked in time. Please forgive me. If the original author has any disputes, he can contact the website to handle them. Once verified, we will correct them immediately. The "Coffee Factory" will organize and edit them. Please indicate if the copyright is infringed, please inform us to delete them. Thank you ~!