The clerk of Ruixing Coffee wrote red letters on the receipt! The customer asked to come to the door to apologize?!

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Recently,"Jingshi Live" reported that on October 31, a customer posted a loss on the social platform, saying that when ordering coffee in a chain store, he made a note that "the taste is lighter." After receiving the drink, he found that the order receipt was filled with words with a red marker.

According to the photos given by customers, we can see that the red font on the receipt is very eye-catching, saying "It can't be diluted, but no additional sugar is added." However, maybe worried that the customer won't understand it, the clerk added another sentence on a blank receipt. Explanation,"Coconut milk itself is sweet! ", Two small receipts filled with red letters were sent out with the order.

The poster, who only wanted to have a lighter taste, was quite dissatisfied after seeing the two receipts filled with red letters. He believed that if the store staff could not make them as required, they should call the person who placed the order to explain the situation in advance. Instead of using receipts filled with red letters to reject consumers 'demands, believing that the store's move disrespected customers and made people feel offended.

Therefore, the customer suggested that as a consumer, he "wanted a sincere attitude and must come to apologize" and said that if no one in the store handles the customer complaint, he "will not let it go and has contacted relevant departments to assist in the investigation."

According to follow-up media reports, the staff of the store involved admitted that this was true in an interview with reporters, and said that the reason why the store clerk would use this method to explain to customers was because the store had a large number of customer orders at that time and there was no time to let them call one by one to communicate and explain.

In addition, the coconut milk lattes purchased by customers do not have additional sugar added and the base is fixed, so they cannot be "tempered" in terms of taste as required, so store personnel chose to mark the instructions on the order receipt. However, due to the use of a red marker and the large font, the customer was misunderstood.

In response, the store responded that it had communicated with the customer by phone and apologized. As for the customer's request for a "door-to-door apology", the store said that the person in charge will further discuss the handling plan with the customer in the future.

After media reports, the incident quickly became a hot search topic, triggering discussion. Many netizens criticized the person involved and thought that the clerk's move was inappropriate."It's not good to use a red pen,""The big red letter is scary","It's usually a phone contact, how can it be so Yin and Yang?" However, another group of netizens opposed it, believing that there was no controversy in the content and wording of the receipt filled with red letters. They bluntly said that the party concerned insisted on asking the migrant workers to apologize because of the red characters, which was "a bit of a fuss."

Tea and drinking workers also appeared in the comment area to explain that the markers equipped in the store were originally used to mark on cartons, so most of the ones they used were bold and thick-tipped pens with eye-catching colors. If the words were small, they would become a lump. It would be difficult to identify. When the pen could not be found temporarily, the shop assistant could only use this red marker to mark it, believing that the move was not intentional and did not mean to offend the distinguished guest.

Picture from: Internet

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