Coffee shop operation to retain regular customers

Some people think that customer experience is a subjective feeling that is difficult to measure and difficult to quantify like sales and profit. But each of us knows very well that cafes with quality customer service will be more successful, and this success will be lasting. Failure to provide quality service means that your business will fail.

Coffee shop operators must combine the behavior and work attitude of their employees with their brand image to provide the best customer service. If you are a coffee shop operator, you must remember that the success or failure of your career is closely related to your customers, so you must be kind to them and give them the ultimate coffee experience. If you are a barista, you need to consider whether your daily work and interaction with customers will attract them to drink coffee again. As a barista, your own image has a great impact on the overall reputation of the coffee shop and the turnaround rate of customers. For most customers, the interaction with the service staff ultimately determines the quality of the service they receive. The employees who really devote themselves to their work and love their work are the core of the customer's ultimate experience.

So, if you're a barista, always keep in mind that no matter how good your flower drawing skills are or how knowledgeable you are about coffee, customers won't care how handsome you look standing behind the coffee machine, grinder and V60 hand coffee maker. The customer is the protagonist of the show, not you.

If you can't provide good service to your customers, they won't visit your coffee shop again. Imagine how many cafes you can choose from walking down the street. Remember, customers don't owe you anything, they just prefer your coffee shop. Always be kind to customers, have a few pleasantries with them, and always be true, positive and honest. Remember, customers are not here to hear you complain about life!

If you are just an ordinary consumer, remember where you can choose to drink coffee. Be sure to drink coffee in a coffee shop that you like, serves well and values the feelings of customers.

One of my best friends is a coffee professional. He once told me: "unless we only deal with coffee beans, we are not in the coffee industry, but in a simple service industry."