Drinking coffee in a five-star hotel, more than 90% of the respondents valued the environment the most.

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Lobby, 33rd floor, Grand Hyatt Hotel.

Shekou Hilton lobby bar coffee.

Lobby of Reggie Hotel

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Five-star hotel has always been the benchmark of consumer service industry and the entrance to know the high-end consumption of a city. But in fact, five-star hotels also have something that is not so difficult for us to consume-lobby bar coffee.

The lobby bar is a very special part of the hotel. Whether you check in or not, this is the first window for ordinary consumers to get in touch with the hotel, and it is also a social platform for hotel guests, where they collide and communicate.

Generally speaking, if you order a cup of freshly ground American coffee in the lounge, the price is about 50 yuan to 65 yuan, but for many people, this money consumes not only the coffee in the cup, but also the surrounding environment, atmosphere, service and so on. This time, we conducted a questionnaire survey in Aoyi net, selected 15 five-star hotel lobby bars in Shenzhen, voted jointly by participants, professional judges and media judges, and obtained the top10 five-star hotel lobby bar coffee.

In this questionnaire survey, we found that environment and service surpassed the quality of coffee and became the most important factor for consumers to drink coffee in the lobby bar. 99% of the respondents thought that "environment" was an important basis for their choice. In contrast, the focus on price is lower, with only 27% of respondents saying they "attach great importance to price". It seems that consumers are aware: since they all come to five-star hotels for consumption, then the environment and services are the top priority. As for the price, they can be lenient.

The professional jury said

Shenzhen Kubo Information Technology Co., Ltd.

C E O Li Dawei

In the past two or three years, Kubo has visited hundreds of five-star hotels across the country and provided them with brand promotion services. We can see that the five-star hotels in Shenzhen are among the best in the country, and the lobby bar is no exception.

First of all, the quality and content of a cup of coffee in the lobby bar can reflect whether the hotel is "attentive", in which the biscuits, the sugar cubes and the cups and utensils are designed. In fact, the quality of coffee allows the hotel to convey a concept through the lobby bar. Every pore has some sincerity. For example, there is a hotel American coffee with sugar is not bagged, but in exquisite jars, there is a sense of ritual.

Service is more core, this is the focus of the lobby bar coffee experience, good service should be confident, smile and communication is comfortable. You will be infected by the temperament of this hotel. The so-called self-confidence, in fact, is that the service staff recognizes the concept of the hotel, and there is a kind of "I believe I can give you the service you want." For example, when pouring coffee, milk, some action details, these training needs to be passed on, we can see the precipitation of the hotel.

However, at present, many hotels are unable to keep up with the human resources in this area, and fewer people are willing to receive professional training. Many young people think that this is just a job of "serving tea and pouring water", rather than doing it.

Venture capitalist of Shenzhen financial project

A ndrew Wong

Shenzhen is a city with high business consumption demand, the five-star hotel lobby bar is a high-frequency place for early business communication, especially when non-local customers come to Shenzhen, early communication is a common behavior in the hotel lobby bar where they stay. Then the environment and services are the most valued.

A good lobby bar service should have the ability to respond, that is, when you need something, the service staff will be keenly aware of it, but when you don't need it, the service staff will be quiet and invisible, let alone before sitting down. the phenomenon that someone comes after you with a menu.

analysis report

It is tempting to enjoy the high altitude of a metropolis or a private beach.

1. The Grand Hyatt Hotel is located in the Grand Hyatt lobby bar of 33 high-rise buildings, which is exquisite in the high air of the metropolis, which is a temptation for many people, especially the lights of the city in the night scene. The convenience of the geographical location here is also very high, and many women like to rest and enjoy the party after shopping in the nearby Vientiane city kkmall. The service is highly responsive and makes them feel at home.

2. The convenient transportation of Hotel Shangri La Santa Monica in Futian is the great attraction of the lobby bar here. It is located in the center of Futian and is not an unreachable location for Shenzhen people going from south to north. It is rare that the quality of the lobby bar coffee is well-known. Although the quality of the coffee itself is not the main evaluation basis of the lobby bar coffee, the Futian Shangri-La lobby bar still serves a cup of coffee that is not inferior to that of a professional coffee shop.

3. Four Seasons Hotel from utensils to the service staff's dress and attitude, the four Seasons have created a rare elegant atmosphere, in line with the brand has been promoting the image. Located in the central area, the transportation is convenient, and the surrounding environment still has room for improvement compared with the four seasons of other cities.

4. The high-rise view of the 96th floor of the Reggie Hotel makes it impossible for many lobby bars to catch up. Overlooking the city will have a sense of alienation, and the environment will be a good topic for both private parties and business meetings. Transportation convenience is also prominent, public transport is convenient, including subway and bus direct access, the first floor is the kkm all shopping mall.

5. Shekou Hilton Hotel is a good choice to enjoy the sea view on a sunny afternoon. The transparent glass curtain wall of the whole lobby bar allows guests to directly see the sea and sky from any angle. In particular, the outdoor part is closer to the sea; the spacious sofa seat gives enough space and will not have a sense of embarrassment; the price of ground ordinary coffee is about 50-65 yuan after adding service charge, which is cost-effective and usually full on weekends. There are often no seats if you go too late.

6. Sheraton Dameisha is far from the city center, but has a private beach, so the sea view of the lobby bar is unique, free of staff and quiet. The position of the lobby bar is relatively sinking, and the field of view is parallel to the sea level, which makes it very comfortable to drink coffee and chat.

The service quality of the traditional brand hotel in Xinghe Ritz-Carlton is very touching, including the exquisite utensils used in the coffee itself, the exquisite selection of milk and sugar, and the service staff pay attention to the attention and communication to the guests. but it will not appear when the guests do not need to maintain a good service quality.

8. Although Continental Hotel of the overseas Chinese Town is in the city center, it feels like idyllic leisure because it is located in the overseas Chinese Town with shady trees in the back garden. The light of the lobby bar is not bright, and the red high-backed chair has a sense of design, but because it faces the main entrance of the lobby, the staff will sometimes be a little noisy.

9. The design of the lobby bar on the first floor of the Kempinski Hotel was once outstanding, with a wide view of floor-to-ceiling windows, starry ceilings and unique lamps and lanterns to create a romantic atmosphere. It is recommended to book seats in advance.

10. The convenient transportation of Yitian Westin is the advantage of Yitian Westin. Business people choose the lobby bar here because it is convenient to negotiate and connect with Yitian Holiday Mall, and many women also choose to have a rest and party here after shopping. There are more theme activities in the lobby bar, and the price is more affordable. The content of coffee is more regular, and the 25th floor pickle room of Westin is more distinctive than the lobby bar environment on the second floor.

The most recommended five-star hotel lobby bar in Shenzhen Coffee TOP10

Scoring criteria & jury

● score: 100 out of 100

Reader jury (60% of the score)

Professional jury (20% of score)

Media jury (20% of score)

1 Grand Hyatt Hotel

2 Fukuda Hotel Shangri La Santa Monica

3 four Seasons Hotel

4 Reggie Hotel

5 Shekou Hilton Hotel

6 Dameisha Sheraton Hotel

7 star river Ritz-Carlton

8 Continental Hotel of overseas Chinese Town

9 Kempinski Hotel

10 Yi Tian Westin

The media jury said

Huang Jinglin, editor-in-chief of delicious Pepsi

Generally speaking, the products of the lobby bar are reliable, but the coffee within 100 yuan will not be too outstanding, so it mainly depends on the distinction of the hardware environment. It is an added item in the middle and high level of the city. If you just want to chat in the lobby bar, then the good magnificent high-rise urban environment will be very pleasant.

Several hotels in Shenzhen also have invincible sea views, such as Dameisha Sheraton. Similarly, Shekou Hilton, Zhongzhou Marriott, all win in the scenery. Of course, traffic is also a factor, convenient transportation is naturally easier to choose.

Zhang Rui, host of Shenzhen Radio 9 7 1 "Beautiful Music"

Shenzhen is a special city, it has a great demand for fashionable and fresh elements, and five-star hotels are also endowed with these expectations. So five-star hotels do not limit themselves to the level of business consumption. More hotels are beginning to expand their customer base. This is why the lobby bar often has a variety of themed activities, coffee and afternoon tea as the carrier of this promotion. The lobby bar bears the distinctive imprint of the hotel, which distinguishes it from ordinary cafes.

Author: Xie Yuye

Link: http://epaper.oeeee.com/epaper/H/html/2017-05/16/content_29859.htm

Source: southern Metropolis Daily

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