A 100,000-word "Starbucks bitter history"-a record of Starbucks 'friends blowing up message boards

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Luckin Coffee's monopoly accusation (Luckin Coffee's accusation against Starbucks mainly lies in two points: first, there are exclusive clauses in Starbucks' contracts with many properties. A lot of property feedback, has signed an exclusive lease contract with Starbucks, although there are idle berths, but also can not be leased to Luckin Coffee. Second, Starbucks frequently pressured Luckin Coffee's supplier partners to stand in line. Starbucks responded by saying:

China's coffee market is huge, fully competitive and developing rapidly.

After nearly 20 years of cultivation in China, Starbucks has the honor to participate in and witness the cultivation and growth of China's coffee market, develop and establish long-term cooperation with many industry partners, and work side by side with 45000 employee partners to build mutual trust. We are always committed to bringing a high-quality Starbucks experience of "per person, per cup, every community" to Chinese consumers.

We have no intention of participating in the market hype of other brands. We welcome orderly competition, mutual promotion, continuous innovation, continuous improvement of quality and service, and create real value for Chinese consumers.

Sincerely hope that Starbucks is really "continue to improve quality and service, and create real value for Chinese consumers."

In fact, some customers have already felt that the smiles of their partners are getting less and less. Our coffee shop sent an article in front of the day, Starbucks staff spit out meeting! Is it unrealistic to talk about "loyalty" regardless of salary? As the message board was maxed out, only 100 messages could be selected, and many partners' messages could not be shared:

one

The depth of love, the depth of responsibility

@ Shaocheng

I began to hope that Starbucks can start anew. We make coffee and culture, and it is true that the enterprise supports sales, but the product quality is excellent, the service is good, less routines, more sincerity, do not regard people as stupid people with too much money, do not let their own coffee in the era of fine coffee is not as good as domestic small workshops, do not treat partners as fools as machines, do not play with fancy zongzi and moon cakes Inject your heart into the extreme era of coffee and customer service, why worry about the lack of business, why worry about the absence of the market.

At Starbucks, I know a lot of lovely people, interesting people, they love coffee, they like, willing to communicate with guests, coffee skills are superb. How touching it is to brew coffee for the guests with your heart. Guests can feel and drink every minute of your heart. I love this company and its culture, just like loving someone, she is sick, I want her to heal as before, not curse her death.

@ Simp**

I don't know what to say after reading the comments. Maybe this is the original intention of the author of this article. Every company has its pros and cons, see how you digest it! When it comes to Starbucks' goals, don't other companies have them? I can only blame myself for not being able to resist pressure, saying that selling moon cakes, selling cards, selling star ice dumplings, what did Starbucks do with you when you didn't achieve it? Are you happy when you achieve your goals through your own efforts, or when you work together to achieve your goals? This is the collective sense of honor! For the sake of others, if you are the boss, you may ask for more! So don't complain about work, complain about life, face it positively, you will find that Starbucks is also very good!

@ Eva thin * *

In fact, there is no absolute good or bad for each job. To decide whether it is good or bad is the way you look at the job, your attitude towards it, and the value you give your job position to match yourself. Starbucks is actually a good platform for growth, you find its value, discover the point of learning, you get more than just making bar hot cakes. Money is the most realistic thing, but it can't measure all the value.

@ Te*

There were so many comments that I read it halfway and talked about it. I am a partner in the Central and Western District who left this month and worked for 3.5 years. Now I jump to a fast fashion company that has won 5000 +. I want to leave after 2 days, and I miss my star father very much. Now voluntary overtime is also encouraged here, even getting off work later than Starbucks, and not wanting to work overtime is a sign of irresponsibility.

1. Everyone complains that the monthly 100w and 40w stores get the same salary. But have you ever thought that your sales human effect is linked to hide count, and more people share the same work? The shop with fewer people still has to do what everyone has to do. I have helped the shop in the shop with few people and have been on the whole shift. There are only two partners a day. IC has to collect ba, collect lobby, add reports, and deal with four dimensions every day.

2. Have you ever thought about the benefits it gives when you complain about your low salary? the 10min paid leave every 4 hours really makes your working time in the store shorter than any retail catering time, and you are more likely to arrange the agency items in your life.

3. Finally, when it comes to sales, yes, you do worry about cards for cakes and moon cakes for zongzi every day, but this is not a sale. If you sell less today, it will not affect your income. At most, you will receive a few innocuous scolds, allowing you to analyze and analyze how you can do better and make a corresponding action plan. Then again, sales are part of your job responsibilities. The above is written to the partners who have been complaining but have not yet left. Think about it rationally.

@ Aman**

Have the best partner, the best leader, the best team, do not accept rebuttal often complain about all kinds of people, often affect the people around them, they are still good at Starbucks, bad you can go ah? Why don't you go? Zongzi can't be sold so you can't get off work? In his position to seek his job, adults wake up every company change period will always have all kinds of problems, can not accept the departure ah, so I deserve to leave, but I have loved, so I will only remember it is good, is it let me know that there is a feeling called partnership, I wish my partner has been good

two

Forced to leave!

@ Cui *

1. I would like to ask, which store manager did not pay out of his own pocket for moon cakes and zongzi, just to show a little dignity in every day's war report?

two。 I would like to ask, which duty manager did not eat cake in the morning, lunch in the morning and pack a cake in the evening for the performance of the shift?

3. I would like to ask, which partner does not ask the first question, the second question, the third question to push customer marketing, large cups, pastry matching? Since it is a company, it is reasonable to seek benefits. But to make profit first, it is unreasonable to play human relations under the name of "third space", "partnership" and "customer care".

@ my old man *

I have been subjected to all kinds of KPI

And more and more impersonal, in order to CE can now let partners have no dignity and no trace of personality, have to go. Money is a trivial matter. In the past, Starbucks used to work in an environment, but now there is nothing left. Forever three Dashan zongzi, moon cakes, QA monthly nightmares all kinds of KPI,food UPT,AT. By the way, there is still food master! Is there still lobby master after being funny? Starbucks this salary, can not afford to support their own, but also rely on family relief, to tell you the truth, such high profits every year do not even drink soup to the following operating partners also reflect the highest realm of vampires in foreign companies!

@ Strawberry

I am a part-time student in a first-tier city! I have complained about my salary. I can't complain anymore! Tired to death at work every day, chased by bosses for data every day, when it comes to moon cakes and zongzi, you will be very tired, you do not want to recommend to others, but you can not achieve the goal will be scolded! It's really speechless!

Salary is the biggest problem, other part-time industries are more than 20 wages, even if not 20 are 18.5, and I started from 12.1, half a year to see whether the store manager likes you, I encountered a do not like me, only gave me 0.7! The point is to ask him how much he did not dare to tell me, told me to calculate, I was really very angry after I figured it out! This is so unfair! In the same period, people get a 1.5 salary increase. The key point is to deduct taxes. The money I earn hard every day beat my salary for two days a month, just like I went to work for nothing! I also have to post the taxi fare myself! Every morning and evening shift can only take a taxi! Can not be reimbursed also 20% subsidy, the home far is useless at all! I really don't have the heart to leave out of humanitarianism, because leaving my partner will be busier and more tired! I hope Lucky's presence can give Starbucks executives a sense of crisis! Only survive will there be good service! Don't think that the corporate culture is so powerful that it's not worth a penny in front of the money!

@ paranoid * *

I have been in Starbucks for almost four years, and the last two years are hard. I paralyze myself every day by recalling the past with my old friends and smoking a cigarette when I go to the toilet. When I get to the assistant manager of the store, I even panic every day, worried about customer complaints, worried about qa, worried about training, worried about all kinds of checks, most afraid of the boss checking and monitoring. The bar with no dead corner is not to protect the partners. In order to monitor your partner's every move, everything is bound by all kinds of rules and regulations. In the past, chatting with customers was sincere, and then it became a form. Because the process of making drinks requires you to communicate with customers, smile becomes a fixed expression, because when you are afraid of being complained, the monitoring boss finds it funny to think about it.

To write this kind of report every day, to go to work is to "sell", sell marketing drinks, sell cups, sell moon cakes, sell zongzi. I would like to ask which partner's circle of friends is not a Starbucks WeChat business. with a salary of more than 3,000 yuan a month, there is really nothing I can do. The only good possibility is that you can be reimbursed when you get sick. When it comes to illness, when I am a healthy young man who enters Starbucks and leaves. The cervical vertebra has seriously lost its physiological curvature. The doctor took my report and said that this is clearly the cervical vertebra of a man in his forties and fifties. His arms are numb when he wakes up every morning. Stomach problems, waist pain, neck pain, endocrine disorders and periodic disorders are all problems that Starbucks partners often talk about. The year-end bonuses that people look forward to every year make people want to cry. Most of the Starbucks partners I know will say when they leave. This company is too chilling, perhaps not talking about salary, talking about any other reason will let the partner leave, the leader's eyes are only performance, all the corporate culture contained in this goddess logo is very hypocritical in Jiangsu, Zhejiang and Shanghai Starbucks, when I left, my store manager cut my employee card, my heart was relieved, four years of youth …

@ Z.resume *

And meet the stupid regional manager. Beep every day. If you don't sell zongzi, you will die if you don't Qa, if your performance is not up to standard, you will be the last one to die. You can't have too many people, not overtime. Check the surveillance 800 times a day. Almost met the universe invincible super intoxicating leader. Bullshit humanistic care partners have been forced away.

@ Lawr**

Baristas do not do anything on coffee, but blindly push zongzi, moon cakes, membership cards, but also customize goals, which is a complete departure from the original intention of baristas.

@ Sweet *

I have worked at Starbucks for four and a half years, and the only reason I can survive is probably a group of lovely colleagues. Then the leader said that it was a small group and broke us up. What is money? Salary can't even be counted as a figure. Get it every month, pay it back, it's over! I can't even eat or drink. Unexpectedly, there can still be intrigue to get to the top, I am really TM convinced! If you get a promotion, your workload is twice as much as that of your partner, and you still do your partner's work normally. Do all the social relationships to sell zongzi moon cakes, the key is not a commission, really thick face do not know why. Even those who sell insurance are not allowed. After all, they are rich. If you don't pay, you have to be shameless.

@ Zh*

From the cakes that could not be sold in the past to being eaten casually by partners, to being crushed by monitoring later; from beverage cups imported in the past, but later ice cups were not calibrated, and some cup lids would crack; from the non-standard remaking of beverages in the past, to a cup of latte foam that caught up with Cabo; from partners helping each other in the past, to all kinds of scheming bitches later. From the previous ability to be promoted, to the later to flatter the superior. From the unified preparation to withdraw from Jiangsu, Zhejiang and Shanghai, after the rapid exhibition store urgently dug up a large number of kfc store manager assistant manager, the old store manager is not only professional but also share joys and sorrows with partners, mop the floor and close up to the shift, the new store manager is not as good as the old professional on duty but on the white shift, issuing orders. The year-end bonus is getting less and less every year. Disappointment over and over again, no matter how much love can not stand these ravages. The surface is shiny, in fact, only the partners in the shop on the ground floor realize that she is going downhill.

@ Lucky

Be sure to leave a happy message and finally quit at the end of the lactation period, because the district manager doesn't like me, the store manager doesn't like me, and of course I don't like them. Eight months pregnant has been a weekly night shift 11:30 off work, after giving birth to come back the same. After that, I also knew that the manager told his friends that he had suffered a loss, and what I was like. I complained to my partner before leaving and found that Starbucks did not have this department for some time. Partners are not allowed to ask for leave during the Spring Festival in Chengdu. It is really because the boss does not like you and ask for his own blessing. Not all those who work hard are good partners, but those who share the same appetite as the store manager and the district manager must be good partners. The self-promoted partner care has disappeared, and the rest of the partners who are not short of money are still waiting for an opportunity. Or love the first store, Jinli, at that time is the money can make up for the happiness.

@ I am a pig p è ibu *

As a leaving partner, I am really happy! Although I have been on the job for only one year, I have experienced things as if for many years. From the beginning of the employment of the first Starbucks in the ancient capital of XX, to the closure of the store and decoration, and then from the departure of a partner to the departure of almost the whole store, everyone seems to have seen a lot of things clearly, as some people say, joining Starbucks is like reincarnation, maybe we were reincarnated. With the heart of selling white powder, earn the money of selling cabbage. From doing QA to having no working hours at 23:00 at night, then to selling cups, moon cakes, zongzi, chasing data (what food upt. Do you really understand the hard work of your partners? Starbucks now blindly chase data, look at performance, force partners to sell cards and sell cakes, what kind of temperament ice cream, partners pay is not directly proportional to income, now, as far as I know, almost every Starbucks store in the West side is recruiting people, why is the turnover rate so high that Starbucks has no orders in its heart? MMM! Coupled with not meeting a good store manager, meeting the xx duty manager, going to work is a nightmare, there is no reason to stay there. What disgusts us most is that at the store manager's meeting, our store manager said that the mass turnover of his partners in the store was a disaster, and that it was caused by so-and-so. Do you not understand the reason? as a 10-year store manager, you can't see your own reasons, all the mistakes are with your partners, and no wonder you've been a store manager for 10 years, and you've been a store manager for 2-3 years. It is true that there is no harm if there is no comparison. Even if you talk too much, you will cry.

Every sentence is from the bottom of my heart. I thank every partner who left a message. The editor thinks that it is not easy for every barista to make a good cup of coffee for his guests, but now he sells zongzi, star cards and marketing drinks every day. If forced sales, it will indeed bring some bad experiences to customers more or less.

Even if changed lucky, it is estimated to be the same, in Baidu Tieba [Luckin Coffee bar] found a post, former employees revealed: promises to employees can not be fulfilled (source Baidu Tieba)

According to revelations, Lucky's recruitment is for outsourcing companies, that is to say, personnel is not owned by Lucky Company, but actually entering the company is another matter. Many people have posted posts to discuss this matter. In fact, the salary is not that high. You will know after three months.

With regard to the disproportionate salary and workload of baristas, the same environment, whether it is Daddy Xing, Lucky, costa, McDonald's, is the same, one world, one dream-a raise!