Is it hard being a barista? How do baristas deal with customers who make things difficult?

For nearly a year and a half, many people in the group of baristas have been complaining: what guests they have encountered today, they are really speechless! One of the words made the code clerk remember very well: "would you please don't make things difficult for me?" I'm just a worker with a salary of 3500. "

With the popularity of boutique coffee culture, more and more people are interested in fine coffee. However, there are still many people who have a big knowledge blind spot for boutique coffee. For them, boutique coffee may only be equal to freshly ground coffee (including Italian coffee and hand-brewed coffee), or they may have just heard of Rose Summer and Blue Mountain is good coffee. Actually, I don't know what's good.

Therefore, when ordering, there may be a "surprise barista".... At this time, what baristas need to do is not to "raise to a higher plane of principle", but to more simply and clearly guide guests to understand correctly or simply talk to guests about coffee in a way that ordinary people can understand. For example, when we hear "I'll have a cup of rose summer coffee with two packs of sugar", the barista should first talk to the guests about the characteristics of rose summer coffee, which will have the aroma of sweet and sour fruit and the sweetness of tea, and so on. Guests are encouraged to try the original taste of rose summer coffee. If guests are interested, they can also briefly talk about the knowledge of hand-made coffee and so on.

(I know baristas want to do this very much after hearing this.) but remember, don't force guests to drink something, it doesn't matter if you can't drink it! At least the guests have learned something new. If the guest still insists on adding sugar, then add it, after all, the guest has paid for it, how to drink the coffee, as long as the guest likes it.

To be a barista, you must have a Buddhist mentality and not be arrogant. You know, although more people drink coffee, few people really know about coffee. Maybe many baristas will wonder if the guests know what they are drinking. Yes, it is coffee. It is very simple to regard coffee as a cup of drink. Don't think that everyone who enters the cafe will taste coffee, and there will be many people who don't know the type of coffee, the way it is extracted and the way it is tasted. Baristas should not force guests to taste coffee or appreciate the coffee you make. As the saying goes, we are like mountains apart, we are not experts, it is normal that we do not understand, and there is no need for us to have an explosive mentality.

The influence of most domestic consumers on coffee is still in the stage of enlightenment, and many people are still in the stage where coffee is bitter. Even if the varieties and treatments of coffee are constantly innovated, the flavor of coffee is becoming more and more complex and changeable. But for ordinary consumers, you don't need to know clearly to drink coffee. Just like eating, you don't have to know how to cook when you can eat. Even if you force complex / professional knowledge into them, they will not understand it, so communicate effectively according to the situation of the guests. You know, baristas are originally practitioners in the service industry, and you can't be complacent just because you know coffee. In addition to having professional knowledge and skills, being good at communication is also a required course for baristas. Zhang ailing once said, "because you know, you are compassionate." from another point of view, you can be mean because you don't understand. As a professional barista, what you have to do is not to discuss very professional terms with people you don't understand, but to combine your own expertise and translate it into a simple expression that allows people who don't understand to praise you. Isn't that an achievement?

If the guest really needs face, give it to him! Take a step back and further exasperate yourself, there is no need to "knock" to the end. As long as you are not embarrassed, it is others who are embarrassed. As long as you are calm, Buddhist and professional, it will not be you who will be embarrassed in the end.

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