awkward! Starbucks' launch of tipping system caused dissatisfaction among baristas.

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Starbucks recently released a new tipping system in the North American market that allows customers who pay by card to tip baristas, which has annoyed Starbucks baristas, according to several media reports.

The system allows customers to choose to leave $1, $2, "other amount" or "no tip" every time they insert a card to pay for drinks or baked goods, and baristas say they are embarrassed when asking customers if they would like to leave a tip.

Some users on the social platform said that Starbucks should simply pay more to its employees instead of relying on customer tips, a move that even Starbucks' own employees disagreed with, adding to the embarrassment between Starbucks and customers when checking out.

Some users said that they didn't know whether they gave it or not. Anyway, they didn't give it to me before, but now they give me a machine to answer questions after swiping their cards. When they take over the machine, they ask whether or not to tip, so it's hard to choose or not.

Of course, some netizens said that you can choose not to give it, and the shop assistant is just a routine, as long as it is not embarrassed or not, it is entirely up to you.

"Starbucks is launching a feature that allows customers to tip credit card transactions at the registration offices of cafes and car restaurants," Starbucks said in an earlier statement, according to foreign media Fox News Channel.

This feature began in some stores in the United States in September 2022 and will continue to be extended to all stores that apply this feature by the end of the year. The goal is to enable our customers to recognize baristas no matter what payment method they use, and we are pleased to bring this new enhancement to the store.

Earlier, the US Business Information Network reported that Starbucks updated the mobile phone APP in 2014. the updated APP not only allows customers to order on the phone, but also adds the function of supporting electronic payment tips, as well as a "shake payment" function, when you open the app to shake the operation, you can immediately exhale the bar code of the bound Starbucks membership card to pay. Then when you are done with the payment, you can follow the on-screen prompts to choose between $0.50, $1 and $2 for the tip you want to pay to the waiter, and you will get a digital receipt after each tip.

Starbucks said: "as more and more customers use mobile phones to pay, this update not only makes the app easier to use, but also hopes to enhance consumers' shopping experience by adding rich features." With the updated APP, it is very convenient for Starbucks APP's 10 million active users to tip, and we are pleased to make the digital experience easier, a move that will expand the company's leadership in mobile payments.

However, it is understood that the digital tipping function is only available in the United States and can only be used in about 7000 Starbucks stores, while for franchisees, they generally only accept tips in cash.

So what do you think of Starbucks' tipping system?

Photo Source: Internet

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