Drink out big bugs! Chabaidao requires customers to sign an agreement!

▲

Click follow | Daily boutique coffee culture magazine coffee workshop

Recently, a netizen posted that he was asked to sign a relevant agreement and delete it when he was asked to make a claim for tea because of a foreign body.

According to the poster, his family bought a frozen Ziqi grape drink with black sugar pearls on the afternoon of November 20, and found that the taste of the ingredients in the drink was wrong when it was almost finished, and it turned out to be a big bug when it was spit out.

The immediate scene really frightened the parties, and immediately contacted the merchant to give feedback on the situation they encountered, but was responded by the other party with "never encountered", and there was only no reply after the order refund operation.

So the user contacted the third-party platform and asked the merchant to make compensation in accordance with the relevant legal provisions. However, the intervention of the platform customer service did not allow the two sides to reach an agreement on the compensation scheme, and users were also dissatisfied with the compensation paid by the platform according to insurance.

The next day, the person who claimed to be the owner of the tea shop got in touch with the poster and checked the videos and photos reserved by the user of drinking bugs. To confirm that the consumer drank a foreign body, the merchant first explained that the in-store monitoring showed that there was no problem with the employee's operation, and then indicated that he was willing to listen to the consumers' demands.

According to the chat records between the poster and the merchant, the consumer insisted on "compensating according to the relevant legal provisions", but the businessman said that "if the company has punished the compensation, it is really impossible to give it to you." it is also said that the 1000 yuan compensation demanded by consumers is unbearable for the shop assistants who make drinks, and it is hoped that the other party can reduce the amount of compensation.

But the poster does not accept the statement of the merchant. After negotiation, the merchant finally agreed to dispose of it according to the demands of consumers, with a compensation of 1000 yuan. At the same time, the poster needs to delete posts and comments about the incident. Unexpectedly, after the two sides reached an agreement, consumers received an agreement sent to themselves and said that as long as they confirmed the contents of the agreement, they would pay compensation.

This operation makes it difficult for consumers to understand that the merchants are fulfilling their legal compensation obligations, while the agreement is like a malicious claim. Therefore, the user said bluntly that he would not confirm the agreement and would not accept the treatment proposed by the other party.

Shortly afterwards, consumers sorted out their response to the food safety incident into an agreement. However, the merchants think that some of the terms of the agreement drawn up by the users are against them, so they do not agree with the consumer's agreement.

As both sides are not satisfied with each other's requirements, coupled with the local Food and Drug Administration has been concerned about the public opinion incident, the store said it has been contacted by the supervision department for an interview. So in the case that consumers do not accept 500 yuan in compensation for the matter, the two sides decided to follow the corresponding process and wait for the results of the investigation into the food safety incident by the relevant regulatory authorities.

Picture from: Xiao Hong Shu

Disclaimer: some of the pictures in this article come from the network, and some of the contents of the website, such as pictures, we will respect the origin of the original copyright, but due to the large number, there will be individual pictures and texts not in time to indicate, please forgive me. If the original author has any disputes can contact the website to deal with, once verified we will immediately correct, by the "coffee workshop" collation and editing, reprint please indicate, if infringement, please inform deletion, thank you ~!