Clerk mistake? Can you drink a whole bag of deoxidizer from freshly made milk tea?!

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Recently, a consumer posted a post on the social platform that "the clerk's mistake poisoned the customer and the store involved refused to pay for it", which attracted the attention of netizens. ‍

(the picture is from the Little Red Book account of the party)

According to the poster, at about 2 p.m. on January 20, a friend bought a drink from the store involved, and after drinking one of the fruit tea smoothie products, he developed a sensation of swallowing foreign bodies in his throat and burning in his stomach. Subsequently, in the vomiting of foreign bodies and unfinished products, a large number of debris with obvious words of deoxidizer were found.

(the picture is from the Little Red Book account of the party)

Consumers immediately contacted the stores concerned through a third-party platform and gave feedback on their drinking. The merchants confirmed that the store staff had made a mistake in making drinks and mixed a whole bag of deoxidizer (including outer packaging and filling chemicals) into the raw materials. break it through a juicer with nuts and smoothies.

At about 03:30 on the same day, consumers contacted the supervisor of the tea chain brand and went to the emergency room to see a doctor. On the advice of the doctor, patients slow down the effects of deoxidizers by drinking milk to induce vomiting. Two days later, the consumer went to the doctor under the supervision of the brand and was diagnosed with chemical esophagitis. During this period, customers said the merchant only paid for medical expenses from January 20 to January 22.

(the picture is from the Little Red Book account of the party)

Due to the possible need to continue to seek medical treatment, the parties took the initiative to discuss the relevant compensation with the brand supervisor and the store owner involved, but did not get a reasonable aftermath plan. In the process of negotiation, the brand supervisor, as a middleman, embarrassed to tell the parties that he could not continue to coordinate and communicate.

On the afternoon of January 24th, the customer lodged a complaint by telephone at 12315. On the afternoon of January 26th, 12315 contacted the parties by telephone, saying that the owner of the store involved conveyed to the parties through 12315 that there would be no follow-up compensation for the matter. On the morning of January 27, both parties went to the Market Supervision Administration to mediate. During the negotiation, the store manager denied that the drinks sold by the store had been mixed with deoxidizer, but the mediation still failed to get a satisfactory result.

(the picture is from the Little Red Book account of the party)

As this incident involves food safety issues that the public attaches great importance to, many netizens are extremely concerned about it after learning about it. On January 28, a letter of apology was posted on an official account of the tea brand. In the statement, the brand did not explicitly acknowledge that consumers were responsible for drinking deoxidizer, saying that the investigation was still ongoing and would inform the public of the progress and results of the investigation in a timely manner.

However, the letter of apology was deleted shortly after it was released, and there is no information about the food safety incident in the official account.

Many netizens have said that "food is the most important thing for the people, and safety is the first thing to eat." Food safety is related to the health and life safety of every consumer. I hope that the brand and the stores involved can give a reasonable explanation to this matter as soon as possible. and properly handle the compensation with the parties.

Picture from: little Hongshu ‍

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