Consumer feedback that well-known brands sell expired yogurt?!

▲

Click follow | Daily boutique coffee culture magazine coffee workshop

At noon today, a customer posted in Little Red Book that he had bought yogurt that expired three days at a Starbucks store.

According to the order posted by the poster and the content of his post, customers place orders through third-party platforms to buy sandwiches, yogurt and so on for lunch. After receiving takeout, open one of the boxes of yellow peach-flavored cereals with Greek-flavored yogurt.

During the eating process, the parties noticed the date spray code on the outer package of the yogurt, indicating that the shelf life of the product was March 4, but today is March 7, that is to say, the yogurt in the hands of the customer has expired for 3 days. In the face of this sudden situation, consumers can't help but question, "do stores see temporary products that don't take off their shelves ahead of time?" At the same time, ask the majority of users how to deal with this situation.

In the public impression, Starbucks stores are strictly managed and always attach importance to food safety, and there are few serious mistakes in selling products that are three days overdue to consumers. Therefore, immediately after the post was released, it aroused the attention and discussion of onlookers, and the popularity continued to rise.

After understanding the situation, many people suggest that the parties should take photos and keep a license, feedback the situation through their purchase channels and apply for a refund. There are also regular Starbucks users who, according to their own customer complaint experience, think that the parties can reflect their situation to the official App, official website, customer service phone and other channels and complain to the stores, asking the other side to give consumers an explanation and corresponding financial compensation for the situation.

Users with knowledge of Starbucks store management said that usually, store staff's daily tasks include checking the validity of yogurt and bottled drinks in display cabinets and taking temporary products off the shelves ahead of time.

However, it can be seen from the food safety accident that the staff of the store did not strictly enforce the store regulations during the period of duty, did not check the expiration date of the food and found that the yogurt was even expired in time, and did not check it again before dinner. but directly deliver the product to the hands of customers, which is undoubtedly a major dereliction of duty of all the staff of the whole store.

According to Starbucks regulations, employees on duty may be fined or dismissed, and store managers and regional managers may be held accountable for serious mistakes like "selling products that are three days overdue to consumers", according to some netizens.

However, on the advice of enthusiasts, customers who contacted Starbucks customer service said they had received a refund on yogurt from the delivery platform after their complaint. Call the official complaint number, Starbucks customer service said that because consumers placed orders on a third-party platform, so they can only find platform customer service to deal with the matter.

Hearing the result, onlookers felt aggrieved that Starbucks did not attach importance to store errors and customer complaints, and some suggested that the parties could feedback their situation to official platforms such as 12315 and the Market Supervision and Administration to protect their own rights and interests. As of press time, the parties said they had listened to the complaint on the 12315 platform about the sale of expired yogurt at Starbucks stores, but did not disclose the outcome of the feedback.

Picture from: Xiao Hong Shu

Disclaimer: some of the pictures in this article come from the network, and some of the contents of the website, such as pictures, we will respect the origin of the original copyright, but due to the large number, there will be individual pictures and texts not in time to indicate, please forgive me. If the original author has any disputes can contact the website to deal with, once verified we will immediately correct, by the "coffee workshop" collation and editing, reprint please indicate, if infringement, please inform deletion, thank you ~!