Annoying! Mingdian coffee is closed and there is no way for consumers to return their cards.

"how can you turn it off? now you can't use the card in your hand, and you can't return it even if you want to find someone to return it." Since February, the "Wisdom 315" consumer rights protection platform of the Municipal Bureau of Industry and Commerce has successively received reports from five citizens that the "Mingdian Coffee" located on Zhongshan East Road is closed.

Five citizens, including Ms. Huo and Mr. Yao, successively complained to the "Wisdom 315" consumer rights protection platform of the Municipal Bureau of Industry and Commerce that due to the closure of "Mingdian Coffee", the top-up cards in their hands could not be used and could not be returned, and the balance of their top-up cards ranged from several hundred yuan to several thousand yuan.

However, in the course of investigation, the staff of the platform found that it was very difficult to resolve the complaints of these five citizens. Because when the staff came to verify the situation, it was found that the door of the "Mingdian Coffee" shop was closed, and the original fixed telephone number of the shop had not been answered, so it was impossible to contact the store. In the end, the staff of the platform can only advise the complainant to report the case to the public security organ.

According to the statistical analysis of the complaints made by the industry and commerce department in the first quarter, it is found that the consumption complaints of prepaid cards are still high, but it is difficult to mediate successfully. The relevant person in charge of the "Wisdom 315" consumer rights protection platform of the Municipal Bureau of Industry and Commerce said that the consumption of prepaid cards has the risk that the shop will close down in advance for no reason. After the shop goes out of business, it is very difficult to find the original operator, and it will not be possible to notify the parties to carry out mediation. In addition, consumers are easily carried away by the operators' one-sided propaganda and blindly pay and sign bills without looking at the contents of the contract, but the service provided by the operators afterwards is not satisfactory. When asking for a refund of the card, the operator refuses to refund on the grounds of signing the contract, and mediation is also difficult to achieve the desired results.

The department for industry and commerce reminds consumers not to apply for prepaid cards as far as possible, because the threshold for the issuance of prepaid products such as prepaid cards is low, and the issuance of such prepaid products is still unrestrained and unsupervised. Industrial and commercial and market regulatory departments are also unable to exercise restraint, in the event of merchants' volume escape, it is very difficult to protect the rights and interests of consumers. At this point, we can only go to the public security organs to report the case, but only when the amount of money involved reaches a certain amount can the public security organs file the case. If you have already bought a prepaid card, the public should try their best to spend it in the shortest possible time. (Qiu Bing, Chen Hongsheng and Shi Jingjing) Photography Ma Zhendan

(say a few words)

Prepaid cards need more supervision.

Prepaid card complaints remain high, in the final analysis, the illegal cost is too low, so that bad businesses can take advantage of it. There is a lack of supervision in the prepaid card market, and a large number of prepaid cards sold by merchants are in a three-state state, which lacks protection for consumers. We should make reference to foreign countries to establish third-party accounts to supervise prepaid card funds as soon as possible (the EU Electronic money Act stipulates that prepaid cards, third-party payments, etc., all fall within the scope of central bank supervision, and all need to raise reserves, which is equivalent to bank deposits). Improve the current model that the safety of prepaid card funds depends only on merchants' own credit, and fully protect the rights and interests of consumers.