Is the restaurant hygiene rating reliable? Grade A coffee shops can also eat mildew food.

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Our readers bought an apple pie and a cup of coffee at Botany Town Centre's Morena Cafe. When they took the first bite of the apple pie, they found four or five mildew spots in it.

Bonny, the Chinese website of the New Zealand Herald, reported that food safety is a concern for every consumer who goes to a restaurant. As the manager of all restaurants, the District Council of New Zealand is responsible for monitoring the hygiene conditions of restaurants in each jurisdiction and issuing hygiene level certificates to restaurants according to the results of on-site inspection. New Zealand's Food Safety Act requires every business that sells food and beverages to the public to put the hygiene certificate in the most obvious place in the restaurant for consumers to browse and supervise.

What does this certificate look like? In fact, it is a piece of paper the size of A4, with a big blue letter printed on it, along with auxiliary information such as which restaurant is issued, what is the business address, what is the license plate number, and what organization issued it. The proof, printed with large capital letters, looks like a piece of paper, but it is the most important thing about whether the restaurant is recognized by consumers in terms of hygiene.

The Oakland City Council issues "hygiene level certificates" to all catering service establishments according to their circumstances and hygiene levels. they are:

A, very sanitary

B, the hygiene condition is good

D, the sanitation is not good.

E, the hygiene condition is poor

Pending, a restaurant that has just applied for a rating or has just changed hands, waiting for a rating.

You may ask, why is there no C level? In fact, the reason is very simple. The Oakland City Council believes that there is no health concept of Average, that is, "average". If it is good, it is An or B; if not, it is D or E.

This avoids the "human sentiment card" and "egalitarianism" of the staff in charge of food hygiene supervision; on the other hand, it can also reflect some of the work style of Western society.

If a restaurant hangs ACompB, it means you can safely spend in it; if a restaurant is D, you need to be careful; if it is E, please make a decision according to your own health.

With such a standard, can you really rest assured to enjoy the food in the restaurant where the A-level hygiene certificate is hung?

Recently, the Chinese Herald received revelations from readers that she bought an apple pie and a cup of coffee at Botany Town Centre's Morena Cafe on Aug. 30. when she took the first bite of the apple pie, she found four or five mildew spots in it.

Later, she went to the shopkeeper, who explained that the apple pie was an "old stock" and was accidentally sold by the store's new intern. The client went to the store to ask for a refund and apologized, but the store only refunded the cost of apple pie. One of the clerks apologized to the client, but another person in charge of the store refused to take responsibility for the incident. "it's not our fault to go wherever you want to complain," she told the client. "

Herdeep Singh, the owner of Morena Cafe, said their food was supplied by suppliers and had a shelf life of three days. The employee on duty on Wednesday (Aug. 30) morning was a newcomer who mixed expired food with non-expired food without inspection, he said. From the appearance of the food, it is impossible to tell whether it is out of date.

The client said she didn't care whether she got a refund or an apology, but because the store is in a crowded area, many parents will bring their children to eat here. This time, she knows through the mildew spot that the food has expired. What if the next situation is that the food is out of date, but it is not visible to the naked eye that it has been eaten by the customer?

How do you calculate the score of this health rating when you choose a Class A restaurant because you rely on the health rating standards issued by the Oakland City Council? It mainly includes the following aspects:

Environmental hygiene, including catering and operating areas, should be clean

The garbage disposal space, and the way it is disposed of, as well as the cleanliness of the outdoor garbage dump.

Hygiene of food display cabinets or food storage places (such as freezers, refrigerators, etc.)

Is the operation procedure for handling food clean?

Are there any alien creatures? For example, cockroaches, rats, all kinds of "taste-seeking" uninvited guests, and their feces

Is there any smell of food in the operation room?

Is there any expired food, unsafe food stored or sold?

Was the certificate of the last rating hung in the most conspicuous place?

Are all personnel trained in Food Safety?

As a consumer, in addition to asking the shop owner for compensation, you can also complain through the Oakland City Council website: click on the address or call the complaint telephone number: 09 301 0101

Our reporter found the relevant content of the food safety and health complaint on the official website of the Oakland City Council, and sent an email to the Oakland City Council to explain the matter, but no official reply was received before the deadline.