Starbucks exploding moon cakes are out of stock?! Citizens complain that Starbucks moon cake coupons cannot be exchanged for moon cakes and moon cakes.

The Mid-Autumn Festival is just around the corner, and consumers are worried that Starbucks mooncake coupons can not be exchanged for mooncakes. Starting from Sept. 21, Starbucks mooncake coupon users reported that they could not make an appointment either by scanning the QR code or by calling the official website. Starbucks publicly apologized for this, saying that the Internet was paralyzed by the increase in the number of consumers ordering mooncakes due to the approach of the holiday, which resumed on the evening of the 22nd.

In response to the fact that mooncakes cannot be exchanged through the website, QR code and telephone, Starbucks said that the exchange peak has affected the stability of the system and has now returned to normal.

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Miss Lin

Starbucks mooncake coupons are difficult to book.

No phone connection, website crash.

Since the 21st, some netizens have reported on the Internet that Starbucks mooncake coupons are difficult to book and the website crashes. Netizens who have encountered similar situations have also spread all over the country, including Beijing, Shanghai, Shenzhen and even Xi'an, Wuhan and other places.

As a guest at a friend's house during Mid-Autumn Festival short holiday, Ms. Lin planned to bring a box of mooncakes to express her wishes and bought a Starbucks mooncake coupon half a month in advance, but on the evening of the 21st, she called the customer service hotline according to the instructions after the coupon to make an appointment to pick up mooncakes. However, she frequently encountered a busy tone. "the phone can't get through all the time, so I try to scan the code behind the coupon to apply online, and the result always shows' code error'. Later, I left a message on the official Wechat backstage, but so far I haven't received a reply. "

After tossing about all night, Ms. Lin didn't have an appointment.

Starbucks said it is sorry for the inconvenience to consumers, because it is the peak time to collect mooncakes, the reservation system fluctuates for a short time, and the responsible team is in the process of emergency repair.

Although the reservation on the website has been resumed, most of the stores show that they are out of stock and cannot be clicked, and only some stores still have inventory, so you can choose from it. For example, of the seven Starbucks stores in Haidian District of Beijing, only four of them said they had goods but a single variety.

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Mr. Zhu, a Beijing citizen

The time to collect moon cakes has been scheduled to the 25th.

Mr. Zhu, a Beijing citizen, had an unpleasant experience. After a long day of travel and waiting, he finally "struggled" to book his mooncakes from Starbucks' website.

Earlier, he ran to several stores with a Starbucks mooncake coupon, but encountered the dilemma that offline stores were out of stock and online reservation channels collapsed.

Mr. Zhu told the Beijing Evening News that from yesterday to today, it can be said that he has gone through several twists and turns in order to get moon cakes. He first called the Starbucks customer service line, but dialed many times and could only hear the tone of "the phone is busy, please redial later."

"this call hasn't been through since yesterday." If you can't do it again, Mr. Zhu wants to exchange it with a QR code. However, after scanning the QR code after scanning the coupon, Mr. Zhu saw a hint of a code error. After that, he tried to make an appointment online, but to his surprise, he couldn't open the page at all.

"none of the three ways announced by Starbucks can complete the appointment." In desperation, Mr. Zhu went directly to the physical store with the last hope. He found the nearest store from his home, only to get the reply that there was no stock in the store and he needed to make an appointment before he could get it.

It was not until this morning that three Starbucks booking methods returned to normal, and Mr. Zhu was finally able to complete the appointment, but the time to collect moon cakes has been scheduled for the 25th, that is, the second day after the festival.

However, Starbucks staff did not respond to the fact that the time for picking up mooncakes was already late for the holiday.

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Mr. Ma

The Starbucks mooncake coupon for last year's Mid-Autumn Festival expired.

"to tell you the truth, I expired the Starbucks mooncake coupons for the Mid-Autumn Festival last year." speaking of this, Mr. Ma was very annoyed. The company distributes Starbucks mooncake coupons every year as a holiday benefit. Last year, because he failed to make an appointment, he went to the store to "hit the wall" and missed the mooncakes. "I thought last year's situation was only accidental, but I didn't expect to make an appointment to pick up the goods four days in advance this year." Who would take this kind of holiday food so early? It's all for the holidays. " Scan the code several times without success, and I can't get through to the phone.

Mr. Ma could not help complaining, "if Starbucks is always out of stock, don't sell so many coupons."

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Starbucks side

Moon cakes will be removed from the shelves on the 25th.

The company will issue the overdue details of the coupons at that time.

On the morning of the 23rd, the reporter called the official 400 hotline of Starbucks mooncakes on the grounds that consumers booked mooncakes. More than a dozen calls within three hours were unable to get through. Finally got through at noon, Starbucks said that someone would reply to the phone to book moon cakes and let customers wait patiently.

Customer service staff also advised consumers that if they can't make an online reservation, they can pick up the goods directly from the store with the moon cake voucher. "but you'd better ask the store in advance if it is in stock," Starbucks said. "

Store staff said that under normal circumstances, stores prepare according to the reservation of moon cakes, there will not be too much inventory, moon cakes will be completely removed from the shelves on the 25th, and consumers are advised to "try their luck in more stores."

Many stores also said that they were out of stock after booking.

According to common sense, a merchant who sells a coupon should prepare a box of mooncakes, but why is the voucher still in hand, but the mooncake is not mentioned? Starbucks must be produced according to coupons and mooncakes one by one. For consumers who visit many stores and still can't get mooncakes because they are really out of stock, it is impossible to know where consumers are nervous about picking up goods. This means that customers who are unable to make an appointment are basically unable to pick up the goods and can only wait for the coupons to be overdue.

Customer service staff also introduced that if consumers fail to redeem the mooncake coupons in time, Starbucks will deal with them in accordance with the overdue coupons.

Starbucks said that at that time, the company will launch coupon overdue rules, but the specific treatment plan has not yet been introduced, consumers need to consult the official customer service or stores after the holiday, in principle, "there will be no loss to consumers."