Happy tea shop clerk operation error led to customers admitted to the hospital gastric lavage event follow-up: hot search first, happy tea apology!

At 5 p.m. on September 3, the headline reported on Weibo that the happy tea clerk took the wrong drink and the customer was admitted to the hospital to lavage his stomach. According to Changsha Politics and Law Channel: August 29, Shanghai. Because of the clerk's mistake, Ms. Chen drank the simulation sample on the display case under unknown circumstances. On the same day, Ms. Cheng, accompanied by a shop assistant, went to the hospital to lavage her stomach. However, with regard to the liquid composition of the simulation sample, the store changed its mouth many times. Related topics rushed into the hot search on the evening of September 3.

08:30: 30 on the same evening. As for the fact that the clerk of Xi Cha took the wrong drink and the customer was admitted to the hospital to have stomach lavage. Xi Cha solemnly apologized for the incident that the store staff mistakenly took the display props to the customer Ms. Chen for gastric lavage, and issued an apology statement. Express willingness to cooperate with Ms. Chen and the market supervision department to send samples of display props to authoritative testing institutions for testing. Willing to bear all the current and future medical expenses of Ms. Chen, and is willing to compensate Ms. Chen with the greatest sincerity.

On September 3, Nanxiang Market Regulatory Office conducted an on-site inspection of the shops involved. After investigation, the shop involved has a complete license, which is the Chen Xiang Highway Store of Shanghai Xichuang Tea and Beverage Management Co., Ltd., registered on July 29, 2020; the head office is Shanghai Xichuang Tea and Beverage Management Co., Ltd., registered in Room 707-708, 7th floor, 30 Tianyaoqiao Road, Xuhui District, mainly engaged in catering services and food management. Regulators did not find any illegal food operations at the scene, and noted that the shop concerned had removed the samples from the display cabinets. The market supervision department of Jiading District said that it will actively follow up the mediation of relevant consumer complaints.

The coffee shop also kept abreast of current events at about 08:30 on the evening of September 3, and objectively restored the truth of this matter for everyone at the first time. Some netizens jokingly called "like tea" as "stomach lavage milk tea"; some netizens wondered why the samples were not sent for testing in the first place; some netizens questioned the lack of staff training in Xicha tea.

In the statement of apology, Xi Cha said that the safety and health of customers are the top concerns of Xi Cha. For the three unacceptable chemical reports, Xi Cha said that although she contacted the manufacturer of the display props at the first time, she did not give complete and accurate information on the relevant display props in time due to the problem of communication and feedback with them. I feel remorse and sorry about this.

But for such a "affectionate" apology, netizens do not seem to buy it. From criticizing Xicha employees for their careless work, their service attitude is much lower than that of the early days. When it comes to questioning the food safety of happy tea, it is considered that the quality of its drinks has declined in recent years. Some netizens even asked six questions about the soul of Xi tea: 1. Why can the shop assistant get the sample easily 2. Why are the samples put together with the authentic? 3. Why is there only a small print sticker on the front? 4. Why does the warning only say you can't sell it, but you don't say you can't drink it? 5. Why the bottle cap can be opened by 6. Why is there a toxic liquid that looks exactly like the real thing, instead of a solid, etc.? To sum up, I hope Xicha will not dump the management responsibility to the grass-roots staff in the store.

Food safety is no small matter! Xi Cha, as one of the giants of China's new tea brands, has been financing and expanding rapidly in recent years. But it is accompanied by the frequent occurrence of food safety and hygiene problems, which is worrying. Strict management of props on display in stores and strengthening the implementation of store operations are the attitude that should be held after the accident. Correct as soon as you know your mistakes, and the key is to have a strong determination to correct them.