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Starbucks stores are full of problems! Thousands of complaints on the black cat rights platform have not been dealt with?

Published: 2026-08-17 Author: World Gafei

Last Updated: 2026/08/17, A few days ago, the media exposed problems such as the use of expired ingredients and employees tampering with the shelf life of a Starbucks in Wuxi, which immediately aroused heated discussion among netizens. After the incident, the municipal supervision bureaus of Shanghai, Nanjing, Changsha, Yinchuan, Hefei, Jinan, Suzhou, Wuxi and other cities immediately set out synchronously to local Starbucks stores.

A few days ago, the media exposed problems such as the use of expired ingredients and employees tampering with the shelf life of a Starbucks in Wuxi, which immediately aroused heated discussion among netizens. After the incident, the municipal supervision bureaus of Shanghai, Nanjing, Changsha, Yinchuan, Hefei, Jinan, Suzhou, Wuxi and other cities immediately started synchronously and conducted surprise inspections of local Starbucks stores.

The municipal regulatory bureaus also responded to the results of this surprise inspection: during this inspection, no illegal acts such as changing the internal control period logo of food raw materials and using raw materials exceeding the internal control period were found in other stores, but there are non-standard problems in many stores.

Such as: employees do not wear work caps during operation, employees do not wear masks during operation, scrap records are not standardized, disinfection records are incomplete, items in the processing area are disorderly placed, garbage cans in the processing area are not covered, unsealed storage of unsealed ingredients, mixed storage of food and non-food in the warehouse, and so on. As for the problems arising from this inspection, the Municipal Supervisory Bureau has dealt with them in accordance with the law and ordered the relevant units to rectify within a time limit.

(checklist of 18 Starbucks stores in Suzhou)

Before the incident came to light, food safety problems at Starbucks had already appeared. On November 26, a Starbucks store in Shenzhen announced the decision of administrative penalty on its website because it failed to handle expired moon cakes in time.

In addition to these problems exposed by the media, there are thousands of complaints against Starbucks on an online consumer rights platform, but none of them are dealt with. A number of complaints related to food safety issues, including the use of dirty cups, eating moldy and spoiled food, gastrointestinal discomfort after eating, and so on.

In addition, with the ferment of things in the past few days, netizens "whew" sent "none of the complaints" to the hot search. Starbucks customer service also responded: Starbucks is not resident in the complaint platform, so the complaint information reflected on the platform is not sure whether it is consumed at Starbucks. At the same time, it also said that if the problems reflected on the platform are true, customers have usually responded to them through official channels.

Starbucks did not respond to the platform's complaints about eating moldy and spoiled food, diarrhea after eating, and using dirty cups.

Photo Source: Internet

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