Starbucks anti-police incident counterattack? Starbucks uses special stars to educate customers not to judge others.

On Feb. 25, a netizen posted on a social platform that he had ordered a Starbucks takeout in Beijing. After receiving it, the bag read: "Don't judge others. No one knows what happened to others" and "tolerance, kindness and magnanimity are worthy of your excellence." Netizens said that these words are very uncomfortable, as if to blame us.

The netizen who posted the article said that she spoke politely in the process of ordering, and that the order under App answered the phone in time and asked the distributor to put it in the takeout cabinet. When they saw the words on the bag, netizens at first thought that the delivery of the order was wrong, but checked the order information with the phone tail number and confirmed that it was their own order.

At the same time, netizens also said that this does not seem to have been added by the distributor later, and from the thickness and handwriting of the font, it looks very similar to the pen used on the Starbucks cup, so she called the Starbucks store where the order was placed to inquire about it. The store involved said: all takeout bags will be written, this is a positive word, the original intention is a blessing, not an attack.

Later, netizens also said that Starbucks in dealing with the matter, whether the Starbucks store or takeout platform or Starbucks headquarters thought that this is a blessing, but also expressed apologies. Later, the solution given by the three parties after tossing back and forth for 1-2 hours was to redistribute the order of the netizens who posted the post, but this time the bag was clean and there was no refund.

And the staff of the store involved also saw the post, saying that they would rectify it, hoping that netizens could delete the article. Netizens did not delete the article and said she did not understand why Starbucks altered the packaging without notifying customers, and the store delivered without reviewing the copy.

After the incident, other media also called the stores involved, and the staff who answered the phone said: the company is still dealing with this matter, and they are all called in temporarily to help. People from their store (the store involved) went to the company to cooperate with the investigation. All the employees involved will have a follow-up result. Starbucks customer service also said: let guests have a bad experience here is very sorry, the original intention of the text is to send blessings to customers, have more connection with customers.

In other words, Starbucks has admitted that they wrote the "chicken soup". But for the expression of words is a blessing, post netizens and other netizens do not think so. Although everyone has a different understanding of words, the original intention of this sentence may be positive. However, as some things have happened at Starbucks that can generate public opinion, the hit rate will increase the pressure of public opinion to give customers "chicken soup" that can have a two-way meaning before the public opinion has ceased.

Photo Source: Weibo, Little Red Book, Internet

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