Baristas collectively complain about Manner: customers are more concerned about the company.

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Recently, Manner's exclusive "turnover box" has become more and more frequent on social platforms. More and more baristas post on the Internet to complain that the internal management of Manner is so unreasonable that even during the event, only one barista is on duty, and they are so busy that they don't even have time to eat and go to the bathroom.

In the Little Red Book, a netizen wrote as an on-the-job employee of Manner to complain that "Manner customers are more caring than the company."

He also complained that the management of Manner was outrageous, and there was another worker. The barista posted a few days ago that he was forced to work more than 60 hours a week without rest.

Subsequently, these complaints attracted many Manner friends who also felt aggrieved, successively expressed their approval and understanding in the comments section, and described their "misery" when they were on duty. In response to the unreasonable arrangement of "one person to take care of one store" such as Manner, some netizens mentioned, "Manner is a company where employees and store managers I have come into contact with share a common enemy and scold the boss together. Humanistic care (on the contrary) comes from between employees and guests."

In fact, in addition to the baristas at Manner, the complaints that "there are not enough people" also come from consumers who place orders and arrive at the store but are empty. On the Internet, there are a lot of complaints about "Manner baristas can't find anyone". "Manner baristas are probably the ones who love to go to the bathroom." "the store is open like this, or don't open it."it's not easy for Manner clerks."

Not long ago, a netizen in Beijing complained about Manner and failed to get coffee after placing an order at the store. He only saw a message from the barista: went to the bathroom. However, I waited for more than ten minutes, the barista. Still did not appear, Mini Program does not support refund, the phone can not be connected. For such a big chain brand, I didn't expect the service to be so speechless.

Under the high-intensity work, not only the barista's mentality is tested, but even the customers who come to pick up coffee have some sympathy for this group of workers who fight alone at the bar.

Since the establishment of the brand, many people have become "loyal fans" of Manner, not only the cost-effective boutique coffee advantage, but also the professional and considerate service of his baristas. With a smiling greeting, a customized cup of flowers, and a sweet goodbye, the popular barista gives more temperature to this ordinary drink and holds on to many people who come to make coffee.

However, in recent years, with the injection of capital, Manner also began to become "involuntarily", without increasing the pace of expansion, the layout of branches to local cities. The menu is frequently updated, and it has been co-signed with other brands in high profile all the year round to launch pet powder activities such as gift perimeter and welfare delivery, so that the popularity of the brand continues to rise.

In order to meet the requirements of capital, Manner has to adjust the rhythm of the original "Buddhist system" and become more and more "follow the crowd". While pushing through the old and bringing forth the new crazily, we can achieve a truly cost-effective performance by reducing costs at the same time. Or it is the increasingly hot business, the shortage of Manner personnel problem is also gradually exposed.

Picture from: Internet

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