Not only do you have to pay for copying, but you have to be fined?! Lucky shop assistant: working in debt
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Recently, a netizen who claimed to be a lucky hit worker posted on the social platform that the district manager had not only been fined 1000 yuan, but also ordered to copy it five times because he came to inspect and found that his appearance was unqualified.
The blogger said that the original salary was only 3000, but this time it had to be copied on the basis of a fine of 1000. It is understood that the store where the blogger is located is a joint venture store. If it is checked by the district manager that it is unqualified twice, the store will be closed for rectification, and the owner of the joint venture store with low scores will also be fined.
In the comments area below, someone said that he was also in a joint venture store and would deduct two hours of working hours if he did not want to copy it. Some netizens in the direct store said that their store has now been changed to a fine, with a bad review of ten yuan. Some netizens said that since the hot search before, their stores have not copied this item.
Why do you say "again"? Because this is not the first time Lucky has had the phenomenon of penalty copying. On July 21, Rui Xing was ordered to copy multiple pages for failing to put straws in a part-time shop assistant and went on a hot search. On the same day, Luckin Coffee customer service responded that through internal investigation, penalty copying is a non-standard behavior of individual stores, and is not a formal management standard or training method of the company, and the company will further strengthen the management actions of stores.
Dating back to a long time ago, some netizens posted similar posts on social platforms, and it is clear that these "irregular behavior of individual stores" still exist.
Previously, a staff member of Ruixing said that because he often received complaints from employees who did not make coffee in accordance with the remarks, the store manager adopted this method, which was also a sign of being responsible to customers. To put it bluntly, it is nothing more than hoping to increase the mechanical memory of employees through a lot of writing.
In the eyes of some netizens, "penalty copying" seems to be the punishment for primary school students. A group of adult shop assistants stuffed their heads and copied those notes over and over again, and it was hard not to break down. From the attitude of the employees, it is basically difficult to accept such a punishment, but they prefer copying rather than a fine.
From the social platform, the content of penalty copying is usually some, the shop assistant carelessly caused by no straws, wrong straws, less ice and so on. When a guest ordered a meteorite latte, took it and walked for a while, he found that there was a thin straw in the bag, which really felt a little helpless.
Some netizens also pointed out that it was because there was an obvious problem with Lucky's order page, and there were no options for less ice and de-icing, so it could only be written on the notes. Usually at the peak of the order, it is easy for employees to forget the notes because they are so busy. In fact, the matter of adding options to the single-click interface has also been mentioned repeatedly in the "ice" incident. From this point of view, instead of criticizing the employees, it is better to improve the ordering system first.
From the point of view of businessmen, there is nothing wrong with improving the service level of employees. So far, the total number of lucky stores has reached 10836, with self-owned stores accounting for 2/3 of the total. In such a large number of stores, it is indeed easy to manage individual stores in place. As for the situation mentioned by the above bloggers, such as both fining and copying, or deducting working hours if they are not willing to copy, it remains to be further explained by the brand.
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