Is it reasonable to ask for a remake when the coffee is not good?

Buy a cup of coffee, get it and find it doesn't taste good. Will you give feedback to the barista and ask for a redo? This is an issue that many people will hesitate to struggle with. Some people will bravely put forward their own opinions and demands, and some people will hold it in their hearts and think that it is just a cup of coffee, and not all baristas are willing to communicate. In turn, when the guests put forward their opinions and requests, it is another question how the baristas should explain to the guests and whether they should help them do it again.

Some netizens think that in this process, how to deal with it depends on what the customer feedback is, for example:

"the coffee taste of the latte is too light."Why are the lightly roasted beans so sour? I really can't drink them." the shallow baked beans do have a sour taste, and the latte itself is milk coffee, which accounts for a lot of milk, and it's normal for the coffee to be light. The above two situations are the problems caused by the different roasting degree of coffee beans and the proportion of coffee practices, and baristas can't change much in this respect. If there is a situation like this, you can explain it to the guests, and you can also guide them to change the coffee that suits their own taste. next time, if you want a stronger milk coffee, you can order Australian white, or it can be condensed into a latte. But if it's because of improper operation by baristas, such as not getting rid of the foam, you shouldn't make excuses for yourself.

Some netizens have had this kind of experience. I ordered a latte in manner. When I got it, I saw that the surface of the coffee was full of bubbles. After drinking it, I found that the coffee was very hot, thin in taste and almost no milk bubbles. Take it back and ask the clerk to do it again, but the clerk excuses himself with the excuse that "the latte is like this for a long time." were it not for the fact that he usually makes coffee at home and knows some basic things, otherwise he may be fooled. Espresso can not be adjusted all at once, but it is OK to make milk foam. It is required to drink a cup of coffee with a normal taste and get a normal cup of coffee.

"if you are not satisfied, can you do it again?" "Yes". Starbucks has such services, and so is Ruixing, but there are generally relevant requirements behind these systems, which basically meet the requirements of customers unconditionally when cost control is not so strict. Some stores are relatively small, material cost control is more strict, to help guests change drinks need the head of the store manager to agree, the clerk does not have the right to make their own decisions, there will be a variety of reasons.

Those larger stores will not care too much about this, if there is a problem, they will directly help the guests, because they are more afraid of customer complaints or poor reviews. And those stores with only one barista on duty are too busy with even the most basic products when they break the order, let alone have time to explain to guests and change drinks. As a barista, to understand and meet the needs of guests is the most basic service. If it is the improper operation of baristas that affects the taste of coffee, consumers put forward their own normal demands and protect their own rights and interests, there should be no fluke psychology to find excuses to perfunctory consumers. When the conditions permit, you can communicate more with the guests and understand the preferences of the customers to guide the placing of orders, which can avoid the situation that the taste is not suitable to change the drink. If it is your own problem, it is more appropriate to meet the reasonable requirements of the guests. In the market where product updates are so frequent and competition is so fierce, service has become a means to retain customers. Good service can bring good reputation, and only with good reputation will customers repurchase the next cup.