Too grabbing the horse! Customers placed orders and arrived at the store and found that Starbucks had closed down!

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Yesterday, a netizen posted that he had encountered a dramatic scene when Starbucks, which successfully placed an order, went bankrupt.

The customer said that he happened to see a special advertisement for Starbucks Frappuccino on Meituan the day before yesterday and placed an order to buy the corresponding coupon on a whim. After receiving the coupon, the customer chooses the nearest Starbucks store and places an order to buy a cup of matcha soft Snow Star Frappuccino. The order interface then appears to pick up a single password and displays "in production".

Unexpectedly, when customers walked to the store to pick up their meals, they found that a notice of closing was posted on the door of the store, and there was no sign of business in the store. This unexpected situation is really beyond the expectations of customers. He immediately called the store to find out about the situation, but the phone at the store was out of service and could not be contacted.

Subsequently, consumers and Starbucks customer service feedback on the situation of the store. The other party said that because the customer bought Meituan coupons, they need to go through the purchase platform to get a refund. But Meituan customer service told users that because the merchants could not be contacted, they could not handle the refund business for users.

Consumers are at a loss because of the mutual prevarication between third-party platforms and brands, so they have no choice but to post for help on how to get a successful refund, while taking the opportunity to remind local netizens to avoid the closed store when placing orders for drinks.

It is understood that the Starbucks store where the customer placed the order is located in SUNING Square, Jiefang Road, Xi'an, and the mall is undergoing overall transformation due to local policies.

When the renovation project began, Starbucks, Pizza Hut and other brands located on the first floor were still in business. Local residents said that some time ago, although scaffolding and other equipment for construction had been installed around the mall, there was still a green banner saying "Starbucks is open" outside the Starbucks store, and consumers could buy drinks normally after entering the store.

However, according to the status quo of SUNING Square mentioned in a tweet on the official account of Northwest Commercial Real Estate on Aug. 16, the Starbucks store has been closed recently. From this point of view, consumers should not be able to place orders in this closed store.

But in fact, not only third-party platforms, Starbucks' official App also shows that the store is open, and many users report that they can still place orders normally through Kaikai. Some netizens speculated that the reason why this happened, perhaps because Starbucks internal system adjustment, which accidentally changed the store to business status.

In response, experienced netizens said that consumers who have placed orders can explain the situation to the staff in other nearby stores and should be able to get their own drinks through Starbucks' wrong restaurant service. It has also been suggested that in addition to the brand's customer service number, customers can also call 12315 and other complaint calls to protect their own interests with the help of official channels.

Today, the customer said that Starbucks officials had checked the stores that received their feedback last night and had closed the ordering channel of the store. Meituan also took the initiative to contact consumers, communicated with Starbucks and returned the order amount, and closed the store's delivery service.

Picture from: Xiao Hong Shu

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