Packaged and not sealed? Lucky store clerk made a mistake and destroyed customer clothes?!

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Recently, a post called "Luckin Coffee's mistake ruined my fur" has aroused the attention and discussion of netizens on the social platform.

According to the poster, she recently bought coffee at a lucky store, picked up the clerk's packed paper bag and left with her colleagues, but less than 100 meters out of the store, the customer noticed that the paper bag in his hand was damaged and the liquid spilled from the coffee in the bag soiled his coat, trousers and snow boots.

The unexpected situation was unprepared, and the customer said that when he opened the seal of the paper bag, he noticed that there was neither a stopper nor a seal on the lid of the packing cup, and the coffee spilled from the open drinking mouth, soaking through the bottom of the paper bag.

Based on this, customers think that it is the store staff who made a mistake in packing drinks and failed to seal the packaged drinks, which led to coffee spillover and soiled their clothes, so they contacted customer service to report the matter. To the surprise of customers, the compensation proposal proposed by customer service is only to pay for coupons, while the cost of dry cleaning of clothes cannot be borne in full.

Shortly afterwards, Lucky customer service contacted the customer again, saying that by checking the store monitoring, the staff had obvious pressing action when packing, which was a normal operation, rather than the clerk who had inadvertently forgotten to seal it as the customer had speculated. Consumers did not recognize and questioned the survey results given by the customer service, saying that they did not see the specific monitoring screen and could not confirm whether the store statement was true and whether the clerk actually covered the cup lid and sealed the drink mouth.

After the post was posted on the social platform, it attracted a large number of netizens to watch, and many people supported the sender to investigate to the end, and suggested to check the store monitoring through the police and other ways to confirm whether the accident was caused by the employee's omission. If it is as the customer guessed, the store should apologize to the consumer for the mistake and compensate for the corresponding dry cleaning fee.

However, some people believe that when consumers leave the store with drinks, the drinks placed in paper bags may be bumpy during the walk, resulting in liquid leakage and soiling customers' clothes. So in their view, this situation is not all the fault of Lucky stores.

In addition to debating right or wrong, consumers who have experienced similar situations have posted their own photos, saying that it is common for Lucky's packing cups to leak. They said that although employees usually try to seal the drinks when packing, it is still difficult to ensure that the drinks will not spill during transportation.

In addition, many users reported that the paper bags used to hold drinks are of general material and are often rotten when faced with water. There are many consumer complaints and complaints about lucky paper bags on social platforms, and some people say that whether the bag is filled with hot or cold drinks, there is a certain probability that the paper bag will be "broken at the waist" and a hole in the bottom.

From the consumers' point of view, since brands provide take-out packaging services, they should consider whether the packaged consumables are easy to damage and whether they can protect drinks. They said that Lucky's Kraft paper bags have received complaints from many users, so the authorities might as well listen to the advice and replace them with durable and unbreakable plastic bags, so that customers who choose to pack takeout do not have to worry about their drinks "halfway away" on the road.

Picture from: Xiao Hong Shu

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