I can't tell you how to suffer! Coffee sprinkled computer claims ten thousand yuan?!

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Recently, a coffee shop owner shared a recent review of his store on a social platform, saying helplessly that "it is really hard to say when you meet such a customer." The aggrieved tone immediately made the onlookers curious and moved out of the small bench to listen to the shopkeeper tell the story behind the bad comments.

According to the poster's own account, a few days ago, the store received an order of takeout, and the clerk usually packed the coffee and sent it out as usual. I did not expect that a few hours later, the store received a furious complaint call from takeout customers. The effect is that the coffee has been spilled on the computer, causing the computer to damage the black screen. I hope the store will compensate the laptop for 10,000 yuan.

After hearing the situation, the shopkeeper gave several solutions, such as returning the order and sending another cup and apologizing, returning the order and sending 10 times the coffee, picking up the computer to help the customer repair, etc., but all of them were rejected by the guests. The other party insisted that the computer repair fee should be at least 1000 yuan. if the store owner did not pay compensation, the customer said that he would report to the police and write bad reviews of the store on various platforms.

(the source is from the consumer)

After the 20-minute call, the store checked and monitored itself to make sure there was nothing wrong with the packing and sealing of the coffee during the meal. According to the feedback chart posted by the customer in the comments, although the table is full of coffee liquid, the bag is clean, so there should be no leakage of drinks caused by bumps on the way to takeout.

The store owner said helplessly that he was not only scolded by customers on the phone for 20 minutes, but could only keep apologizing, but also had to bear the negative impact of the customer's poor reviews on various platforms, shouting "grievances and crying."

(the source is from the shop owner)

Knowing what happened to the shopkeeper, regular customers said one after another that when they placed takeout orders, they received tightly packed coffee and never leaked it. Some netizens analyzed the bad photos posted by customers and noticed that there was no computer damaged by coffee in the picture, believing that in this complaint, the evidence provided by consumers was difficult to prove that the failure of the notebook was caused by improper packing of coffee.

"the bag is so clean, it certainly didn't leak during the delivery." this applies to "who claims who gives evidence". She needs to provide a copy that is indeed spilled by coffee. "and the coffee is not packaged", "there is no proof that the computer was damaged by moisture", "ask him to provide video, just one mouth is not packed".

In addition to watching the comfort and advice of netizens, colleagues who learned about the matter said frankly, "people who open a shop are very understanding, and very often they are very helpless." They say that once they open for business, they may encounter some unimaginable special circumstances, and it is almost inevitable to avoid feeling aggrieved by customer complaints, poor reviews, and so on.

(the source is from the consumer)

However, some merchants said that although it is necessary to make money by opening the door for business, when they encounter unexpected situations such as those involving a large amount of money, they should still determine the liability of both parties by calling the police or seeking legal means, and then the two sides should negotiate how to pay compensation. After all, as netizens said, the service industry does not need to be so humble. "if you treat me with courtesy, you will naturally treat me with courtesy. If you attack me, I will fight back."

Picture from: Xiao Hong Shu

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