The management story of the beverage store

Story one

In the milk tea shop, the guest finished the order, and the girl was making milk tea. Suddenly she turned to the boy and said, "I'm so tired!" The boy looked at her and said to the customer, "Sorry, we're not doing business today." And then pulled down the shutter door.

If you are a manager and the employee tells you that he is tired, do you tell him to stick to it or finish the job for him?

Story two

In the cashier training course of a beverage store, the training supervisor finished the operation points and asked the students to practice with each other. But two cadets thought the training was too mechanical after two exercises, and this emotion affected others as well. The training supervisor said nothing more and took them to the nearest store for internship. When facing guests, some students take a long time to find dishes, some students don't know how to discount drinks, and some students are so nervous that they don't know what to say. Then, the training supervisor took them back to the training school again, and the students began to practice on their own initiative.

If you are a manager and an employee thinks something is easy, do you tell him to correct his attitude or let him try it himself?

Story three

A college student went to the milk tea shop around the school to look for a part-time job and walked through several shops. The boss said that the business was not good. When the college student went to a milk tea shop with a try, the boss actually agreed that he could only be invited for the busiest two hours in the evening. However, at other times, the college student could take it away, and a cup of milk tea gave the student a commission of 50 cents, so the college student used his spare time to send the delivery order from the milk tea shop to every male dormitory and asked the girls in the class to bring the delivery order to the girls' dormitory. Later, the takeout business of this milk tea shop was better than that of other stores in the school.

Later, the boss told the student that he had gone to the dormitory to hand out flyers before, but because it was too difficult to manage the dormitory building and was interfered by the administrator many times, he came up with a way to ask him to help hand out flyers.

If you are the boss, when the business is in trouble, do you stick to the rules or follow another path?

Story four

During the training, the manager of a beverage store always told the staff that one day at the end of business, a customer asked for a cup of milk tea. She made a bucket of tea for the customer and told the staff to try their best to meet the needs of the customers. At this time, a new employee raised his hand and asked, "in that case, can the company specifically develop a way to make a single drink?" The training manager was a little embarrassed and said, "what you need to remember is to meet the needs of customers, and that's what I want to say." This employee resigned after listening to the training.

As an employee, will you think about whether the system in the store is reasonable and put forward suggestions for rectification?

As a manager, can you modestly accept the advice of someone who is junior and junior?

Story five

The customer asked the clerk, "Why do your drinks taste different several times?"

The clerk replied, "Thank you for your support all the time. You can feel these small changes. I think this drink should be given to you today."

As a store, in the face of customer questions, do we have to talk about it on a case-by-case basis?

Copyright Information:

The above article is transferred from the official account [Chinese Beverage KuaiBao]. Please indicate the source when reproduced.

Original author: KuaiBao, a Chinese drink