The hygienic condition of Costa is worrying

When it comes to coffee shops, people are often associated with fashionable white-collar workers and couples dating, and become synonymous with quiet, neat and elegant. Recently, some people have reported that there are hygiene problems in this kind of high-end catering place.

In March this year, our reporter "undercover" the global chain of well-known brands COSTA coffee Xidan Juntai shop, found that there are staff in the tableware cleaning pool to rinse mop, wash hair.

Secret visit

Undercover as a bartender in Xidan COSTA store

In March this year, the reporter received clues that some coffee shops were in poor sanitary condition and that tea sets were not disinfected in accordance with the regulations.

The reporter went to the COSTA located in Xidan Juntaibao to apply for a part-time bartender. This coffee shop is located on the second and third floors of Jun Tai Department Store. The second floor is the bar, dining area and operating room, and the third floor is the dining area.

During the interview, the supervisor asked whether he had a health certificate, salary requirements, etc., and let the reporter go to the company a few days later to apply for employment.

The reporter found that because the store is located in the golden location of Xidan business district, coupled with the world's well-known chain brands, it will be full of passengers in the afternoon, and there will often be equal seats. Employees of some large companies nearby and fashionable people who come shopping in Xidan are the main consumers.

According to the tasks assigned by the store, the reporter is mainly responsible for sending the cutlery used by customers back to the operating room. In the process, the reporter found that some staff members did not abide by the rules of the coffee shop.

Operating room secret 1 plate cleaning pool staff wash hair

Strict personal hygiene requirements for staff are the first impression of COSTA, which is detailed in his barista's core skills manual, including taking a bath before work and not leaving long fingernails.

At about 2: 00 p.m. on April 17, when the reporter finished packing up the cutlery used by the customers and returned to the operating room from the dining area, he found that a staff member had changed into black overalls and took out a soft shampoo bottle from his personal belongings cabinet. come to the sink where the dishes are cleaned.

Then, the staff member rolled up his cuffs, opened the faucet normally used to clean dishes, put his head under the faucet and wet it, then squeezed some liquid out of the bottle and applied it to his hair to rub until foam appeared. The whole process lasted about 2 minutes. In the process of washing the staff member's hair, the sink was also stacked with used dishes, which were washed directly with water mixed with shampoo.

The reporter found that three staff members were joking next to the cleaning pool at this time, and they did not dissuade the staff member from washing his hair, nor did they respond.

Secret 2 in the operating room put the porcelain bowl on top and rinse the mop

In the operating room of the COSTA Jun Tai shop, there is a special pool for cleaning cutlery, marked with the words "porcelain bowl" and "plate". In addition to cleaning the cutlery pool, there is also a pool specially used for rinsing mop.

On May 17, a staff member who wanted to clean the ground on the second floor took a mop and saw that it was inconvenient to put other things in front of the tug pool, so he put the mop into the porcelain bowl pool and washed it back and forth.

The reporter found that the pool was not only stacked with used porcelain bowls, but also marked with the word "porcelain bowls" above to warn the staff of the use of the pool, but this did not stop him from rinsing the mop inside.

Secret 3 in the operating room the teapot was not disinfected during the peak passenger flow.

During the undercover interview, the reporter found that after the porcelain bowls and plates were washed in the cleaning pool, they would be put into the dishwasher for high temperature disinfection, but the used teapots were not immediately cleaned and disinfected, but were stored next to a large garbage can in the operating room.

At about 2: 00 p.m. on April 11, the reporter found that the clean teapot that had been cleaned and sterilized the day before had been used up. At this time, when someone ordered a teapot drink, the staff would run to the operating room to get a used teapot, rinse it with clean water, and bring it to the bar for the next customer to use.

A staff member who is telling the reporter how to find a seat for the guests said that in fact, the teapot also needs to be disinfected by machine (high temperature disinfection), but there is a large passenger flow in the afternoon, so no one specially comes to disinfect the teapot. When customers order the teapot, they can only get a clean pool to rinse and continue to use. Moreover, "No customer will drink directly from the spout."

The staff member also reminded reporters that this teapot is particularly fragile, do not tie your hands.

According to Chapter IV of the regulations on the implementation of the Food Safety Law, Article 32 of food production and operation stipulates that catering service providers shall clean and disinfect tableware and beverage utensils in accordance with the requirements, and shall not use tableware and beverage utensils that have not been washed or sterilized.

find

Dead fly found in pastry cabinet

According to the COSTA, there are no pests in all food storage places, because pests carry bacteria and diseases, which can spread to food and cause serious diseases.

At noon on April 6, a dead fly was found next to a glass bottle on the ground floor of the pastry freezer. a staff member, wearing plastic gloves, pinched the fly out with a paper towel and put it into the dustbin.

The fourth paragraph of Article 27 of Chapter IV of Food production and Operation of the Food Safety Law stipulates that there shall be reasonable equipment layout and technological process to prevent cross-contamination of food to be processed and directly imported food, raw materials and finished products, avoid food contact with poisons and uncleanliness.

The reporter found that the pastry cabinet door is left and right push-pull type, and the pastry cabinet is placed in an open environment. When the staff selects pastry for customers, the door will be opened. If you don't pay attention, flies can easily fly in. At this time, it is necessary for the staff to shorten the time to open and close the pastry cabinet door, and when picking up pastry for customers, they should pay attention to prevent flying insects from flying into the pastry cabinet.

Expert interpretation

Tableware cleaning pool must be dedicated

In an interview with this newspaper this morning, Miao Mengjing, a lawyer from Beijing Warren Law firm, said that China has detailed regulations on the hygiene of kitchens and operating rooms in the catering industry.

According to the Food Safety practice for Catering Services promulgated and implemented by the State Food and Drug Administration in 2011, the cleaning and disinfection pools of utensils in catering places must be dedicated and cannot be used for other matters. Such acts as staff washing hair and rinsing mop are definitely prohibited.

Article 27 of the fourth chapter of the Food Safety Law of the people's Republic of China stipulates that food production and marketing personnel shall maintain personal hygiene, wash their hands and wear clean work clothes and hats when producing and marketing food; when selling directly imported food without packaging, non-toxic and clean sales tools shall be used.

A person who has been working on the front line of health law enforcement for a long time said that according to the current regulations of the health department, personal belongings and behaviors in the operating rooms of catering enterprises should be separated from food processing and operation.

Personal belongings are easy to carry miscellaneous bacteria.

Fan Zhihong, an associate professor in the Department of Nutrition and Food Safety of the School of Food of China Agricultural University, explained that the laws and regulations require personal matters to be separated from food processing, mainly considering that there will be a lot of miscellaneous bacteria in personal belongings, which can easily blend into the food during food processing and affect food safety.

Fan Zhihong believes that the reason why the staff wash their hair in the sink has something to do with our daily hygiene habits. In life, you can also see washing rags and hair in the kitchen at home. Therefore, some people think that doing so "no one will die", do not care too much.

A grass-roots law enforcement official said that although this kind of behavior does not pose a threat to the lives and safety of customers, if the chemicals contained in shampoo and uncleanliness on the floor remain on the tableware, the tableware will not be disinfected and disinfected thoroughly. There will also be health and safety risks.

(responsible Editor:)