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Food safety issues for unmanned retail coffee| Is it coffee or mosquito water?

Published: 2026-07-17 Author: World Gafei

Last Updated: 2026/07/17, For many small partners who pay attention to the development of coffee market, unmanned retail coffee is no longer a rare thing. Coffee Workshop published relevant articles in 2017. After four years, no retail coffee is now appearing more and more in front of the public, but it is far from reaching the level of ordinary things. After the customer selects the coffee type for self-service, the robot arm makes the coffee shape.

For many partners who follow the development of the coffee market, "unmanned retail" coffee is no longer a surprise, and the coffee workshop published an article in 2017. After four years, unmanned retail coffee is now more and more in front of the public, but it is far from reaching the level of "ordinary things". Customers still feel very new about the form of coffee made by the robot arm after self-help choosing the type of coffee.

Late at night on September 23, Mr. Gu was working on Nanjing Road in Shanghai and wanted to have a cup of coffee to cheer him up, according to Shanghai News Radio. As it was close to 12:00, many coffee shops were closed, so Mr. Gu and his party went to the 24-hour robot coffee shop to buy coffee. Out of curiosity about new things, Mr. Gu plans to film the process of making coffee with the robotic arm. But what I never expected was that through the camera, I saw a bug fall into the coffee cup. Not only that, after taking out the coffee, Mr. Gu also found an ant at the bottom of the coffee cup.

Afterwards, Mr. Gu immediately called the customer service hotline on the machine, and although he received a promise of compensation, he hoped that merchants could suspend the use of machines with hygiene problems. In response to this problem, a reporter from Shanghai News broadcast received a response from Helium Dolphin Robot Co., Ltd., saying that the situation was caused by improper operation of the staff, which did not open the wind curtain in advance, causing live worms to fly in, and the staff involved had been fired.

The wind curtain of the machine has not opened.

Food is the most important thing for the people, and food safety is related to the health of ordinary people. the emergence of food safety problems can be said to be a taboo of the catering industry. According to the hygienic standard for the automatic sale of ready-to-eat food jointly issued by the Shanghai Municipal Health Commission and the Shanghai Municipal Market Supervision Administration, the integrated equipment for the automatic sale or production and delivery of ready-to-eat food, including the integrated equipment for the automatic sale of prepackaged ready-to-eat food and the automatic production and sale of ready-to-eat food, including unmanned coffee machines. There are strict standards for the location, building structure, raw materials and so on of the vending machines.

In response to the response of Shanghai Helium Dolphin Robot Co., Ltd., the relevant documents also have equal general requirements: "the equipment should be airtight and can effectively prevent the invasion of rats, cockroaches, flies and other pests; the equipment placed outdoors should be dustproof and waterproof and should be equipped with appropriate sunshade, rain and other equipment, and the food should be contaminated. The maintenance management personnel of the equipment shall receive food safety training and assessment in accordance with the regulations. From the response of Helium Dolphin Robot Co., Ltd., we can know:

The company's internal management personnel assessment system is not rigorous enough and has not been put into practice.

Helium dolphin Robot Co., Ltd. does not pay enough attention to food safety, failed to strictly manage in accordance with national standards, and supervision is not in place.

Robot coffee kiosk, as a new economy, new species, new business type, let "unmanned" replace "human", liberate hands to get rid of repetitive work, and make full use of Internet + 's three major technologies of Internet of things and artificial intelligence to create an "unmanned economy." This is undoubtedly a good thing for selling coffee more efficiently. However, it is necessary to strengthen management to prevent such food safety problems from happening when there is a lack of supervision.

Photo Source: Internet

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