Nai Xue's tea sells raw dough?! The shopkeeper responded: it is rare.

In the period when new tea brands poured out and fought to the death, Naixue's tea successfully became the first brand listed on the market, won the title of "the first share of new tea" and became the first person to eat crabs. Being able to make such achievements in a very inward circle makes people feel the mature side of Nai Xue. However, recently, Nai Xue's tea is not normal, showing a "relatively tender" side.

On May 27, a woman in Shanghai bought durian bread, a baking product of Nai Xue's tea (Magnolia Square store in Hongkou District, Shanghai). When using it, she found that the dough inside the bread could be pulled up. Suspected to have bought unripe bread. The woman then applied for a refund on the takeout platform, but was rejected by the merchant.

The manager of the above-mentioned store explained that the situation may be that the oven did not reach the right temperature, causing the bread to be tender.

In the face of the store manager's statement, the woman did not agree and complained about the above-mentioned Naixue stores on the tea Wechat official account platform of Naixue and reported them to the local 12315.

Some netizens left a message saying that the manager of the store involved was not mature in the way he handled the matter and should have apologized and refunded it.

Some netizens also pointed out that the quality of Naixue's tea products is not as good as before.

Some netizens said that food safety is very important.

Earlier, a tea store in Nai Xue in Tianjin had been searched by Weibo for using milk that had expired its expiration date, when law enforcement officials fined the store 5000 yuan for using expired raw materials, wiping out more than 20 billion of its market value.

The food safety incident of Nai Xue's tea is not the first time reported. On April 22, the China Consumer Association released the "Annual report on the Protection of consumers' Rights and interests in China (2021)" to name and criticize Nai Xue's tea and milk tea shops. criticize its use of rotten fruit.

In August 2021, Xinhua News Agency reporter undercover Nai Xue found problems in the back kitchen, such as cockroaches crawling, fruit rot, unwashed rags, false labels, and so on, hammering Naixue's food safety problems to death. It has also slashed the share price of Naixue, which has only been listed in Hong Kong for more than a month.

According to incomplete statistics of the Financial and Economic World Weekly, Nai Xue's stores or branches have received at least 20 administrative penalties, mainly related to product expiration, garbage disposal, fire safety and other issues. Naixue paid at least a fine of more than 190000 yuan for this, of which 145000 yuan was related to food safety. Nai Xue's tea sells the most expensive tea, has serious food safety problems, and has turned profits into losses.

After the food safety problem was exposed, under the pressure of public opinion, Nai Xue's tea apologized and rectified the stores involved. But food safety problems may continue to arise next time in the near future. Some netizens pointed out that Nai Xue is a hot search on the ground in three days.

Frequent exposure of food safety problems, the same media reports day after day, many consumers gradually numb to it.

Even so, food safety in the catering industry still needs to be taken seriously. Food safety is related to consumers' personal health and safety. The decline in the quality of its products has left consumers with a bad impression of the Naixue brand. Even if Naixue's tea cross-border and other expansion and extension of the front, consumers can still have the same full trust in Naixue as before?

Photo Source: Internet

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