After ordering a cup of Ruixing, netizens asked the staff to do it four times before serving the meal.
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A few days ago, a netizen complained on the social platform that he ordered a cup of coffee in Ruixing and asked the shop assistant to make it four times before getting the coffee.
According to this netizen: for the first time, it was because Lucky employees mistakenly made the iced coffee they ordered into hot; the second time, they just poured the hot coffee into a transparent plastic cup used to hold ice drinks, and then wanted to directly add ice to become a "cold drink." was rejected by netizens. The third time, the employee poured out the hot coffee in the transparent cup and rinsed it directly with tap water to prepare the product (netizens added: the employee wanted to add ice and milk to the cup, but was stopped by his colleague); the fourth time, it was replaced by a new cup and remade according to the process of iced coffee.
After reading the notes, many netizens said that although the title seemed harsh, it was too outrageous to take a closer look at the process. And many lucky workers have said in the comment area that this is the employee's fault in the first place. If you are yourself, in the face of this kind of situation, once you find that the drink is cold and hot wrong, you should immediately apologize to the guest, and then remake the ice drink according to the process. Besides, even if you want to wash the cup, you have to drink it directly.
On the issue of flushing with tap water, some people feel that the first and second times are reasonable actions for consumers to protect their own rights and interests, but if the cup is only rinsed with clean water, it will not have much impact on the hygiene of the beverage, and there is no need to replace it with a new one.
Some netizens also believe that although it is right to ask to be remade with a new cup, all the gadgets in the lucky store will be rinsed with tap water, such as a milk tank. If you use these utensils that have been rinsed by tap water to make coffee, isn't it also a case of "substandard hygiene"? In response, netizens in the post responded that it is understandable to use tap water to wash items, but if the tap water is poured directly into the cup of the product and is not thrown clean, it will feel unsanitary.
In response to this incident, some netizens said that if employees do not want to waste, they should remake iced coffee for the first time, and then it will not be so complicated. It is outrageous enough to pour the wrong hot coffee into a transparent plastic cup, and want to rinse it directly with tap water to produce it again, which makes people feel a little perfunctory.
There are also many netizens believe that the operation is so non-standard, it is likely to be new employees or part-time summer vacation, training is not in place. But no matter it is a regular job or a part-time summer job, shouldn't the shop assistant make a new cup when he meets this kind of operation mistake? There is no need to make things so complicated in order to save the materials and cups of that cup of coffee.
After letting employees go through so many correction steps, netizens posted that the other person may also feel very angry. But I still hope to be more rigorous in doing things, so that we don't have to waste these materials on the one hand, and save time on both sides on the other. In addition, since the lucky brand is getting bigger and bigger, it is all the more necessary to strengthen the training of new employees, standardize every drink and ensure the safety of (food).
With the achievement of the goal of "Wandian", Lucky's employment demand is naturally high, and now it is the summer vacation, it is obvious that the number of part-time jobs will increase in the short term. In the face of the increasing workload, whether newcomers or experienced veterans, faster, more accurate and more efficient are still invisible rules for lucky workers. If Ruixing recruits a large number of temporary part-time jobs, but fails to get the training in place, it is likely to attract "bad reviews" for the brand.
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