Coffee shop merchants were reported 12315 for implementing seating consumption!!

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Whether in large chain brands or independent small shops, the phenomenon of "occupying seats but not spending" can be said to have perplexed diners for many years. Recently, some merchants have been reported anonymously because of the rule of "seat consumption".

Not long ago, a store posted online that its coffee shop has always had a seated consumption rule and has been implementing the tradition of "one restaurant, one food". But recently, because of this rule, they first received bad reviews and were later called 12315 by anonymity to report their "compulsory consumption".

The cause of the matter is that some guests not only did not spend money after entering the door, but also took a long commercial shot against the background of the environment in the store, and even started to destroy the decoration of the store, even under the repeated reminders of the clerk. In the end, they refused to order on the grounds of "going home for dinner" and "unable to point out" and chose to leave the shop directly. In the course of the dialogue, there was an unpleasant dispute.

Not long after the incident, her coffee shop also added a bad comment on its review software accusing her of "compulsory consumption" and "bad attitude". In order to prevent this from happening again, she chose to post four more notices in a conspicuous place at the entrance of the coffee shop, including the message "one house, one elimination".

I thought it was over, but a few days later, the store received another call from the market regulator, saying that anonymity had reported "compulsory consumption" in its stores. In this regard, the Regulatory Authority believes that if there is a clear notice in the store (seat consumption), it is not compulsory consumption. The answer from the regulatory authorities also made the shopkeeper a little more tough. In the face of those who do not spend money, they should dare to speak out, so they issued a "warning" to their counterparts who opened the store.

In fact, in the "Starbucks consumption seat" incident, which caused heated discussion on the Internet, some lawyers said, "operators have the right to occupy, use, income and dispose of the places where they invest and operate." the current laws and regulations do not stipulate that under normal conditions, operators have the obligation to provide services to the public free of charge (seating is also a kind of service). " In other words, operators are allowed to sit for consumers, which is a punishment of their own rights, but at the same time, shopkeepers require that they must consume before they can sit, which does not violate the existing laws and regulations.

It is not difficult to find that independent cafes are obviously more dare to say no to "non-occupants" than well-known chain brands, and these operators usually put up various notices indoors and outdoors to remind customers to enter the store to buy according to the head of the person. at the same time, do some screening of their own customer base. Perhaps it is because of the bitter "white whoring party" for a long time, some stores directly put this kind of people who "only sit and don't buy coffee" into the menu and charge separately.

As an operator, decoration, rent, labor, water and electricity. Each is the cost of a fixed expense, and all of these costs will be reflected in the revenue of a cup of coffee or other meals, so few independent stores can afford to sit down for a long time without spending. After all, it is not easy for anyone to open the door to do business.

Although the compulsory consumption is reasonable in law, many stores will still encounter a lot of human problems in the process of practice. On social platforms, stores post "grievances" every once in a while, because it always happens that they don't spend. At the same time, such posts always trigger two groups of people with opposing views to discuss whether it is reasonable to buy a seat.

Picture from: screenshot of Xiao Hongshu

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