The clerk made the wrong customer pay? Netizen: You have to admit if you are wrong

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As the temperature gets colder and colder, many consumers may want to drink hot drinks when they buy drinks such as coffee, milk and tea, so they write notes when placing orders and ask stores to help make hot drinks.

Recently, a consumer was like this. after communicating with a tea store, she wrote down her personal needs in the order notes, reminding the store to make her milk tea hot. But when she took the drink from the takeout boy, she found that her drink was at room temperature.

This situation surprised the customers, but it was understandable to think that the shop assistant might have made a mistake in his hurry. However, seeing the two labels affixed to the order, the guest said bluntly that he was angrily laughed at the store's explanation that "when we newlyweds make tea, we didn't read the remarks on the normal temperature of milk tea for you."

It is reported that the Oreo milk tea purchased by customers has no hot drink option in the ordering system and can only choose room temperature. However, the owner of the post has previously learned with the store that this drink can be made into a hot drink according to the user's request, as long as the requirement is stated in the order note column, so the user will add a note each time the order is placed and ask the store to heat the drink.

However, it never occurred to me that drinks bought many times would "roll over". The customer said that it was speculated from the explanation on the label that the clerk might have sensed that the drink was wrong when packing the meal, but delivered the normal temperature milk tea without informing the consumer in advance. In the eyes of the guests, they seem to be paying for the drinks made by the staff, saying frankly that they are confused and angry about what the store is doing.

In response, some people speculated that maybe it was because they would be fined for making the wrong drink, or to avoid wasting the prepared milk tea, which led the clerk to pack and give away the cup of normal temperature milk tea after knowing that the order had been made wrong, with a small note explaining why.

However, this statement can not be accepted by consumers and most onlookers. They say that after the store has found that the drink has made a mistake, it should make a new cup of milk tea for the customer, instead of making mistakes again and again and forcibly shove the drink that the customer does not want into people's hands. and use a crappy explanation to try to get consumers to forgive their work mistakes.

"when you have time to post a note, you don't have time to make a new cup."the merchant made a mistake and found that he had time to type a note and didn't have time to remake it for the guest?" , "forced buying and selling, this is not", "your own mistake, the customer pays the bill." It is true that if you know what you have done wrong, you will not fall down and redo this store.

Some catering practitioners say that usually, if a clerk finds a mistake in a customer's order before serving a meal, the store should bear the mistake and remake the drink for the guest before sending out the drink. Even in order not to waste well-made milk tea, you should communicate with each other and obtain the consent of the user before you can give the wrong order.

In their view, the behavior of the staff of the store may enable them to avoid being investigated by the person in charge for making the wrong drink, but it will leave an insincere impression in the minds of consumers, thus attracting negative comments on the stores and brands.

Picture from: Xiao Hong Shu

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