A dead letter?! Xi tea drinks will not be redone if you are not satisfied

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Recently, a consumer posted a post on the Internet to complain that the brand's claim of "redo it if you are not satisfied" is a piece of paper.

To the surprise of the customer, the clerk first said that the price of less sweet was different from that of a little sweet, and when the customer asked whether he needed to make up the price difference, he said that the problem of sweetness could not be redone, because it was the sweetness of the consumer's choice. Looking at the sign "redo it if you are not satisfied" standing in front of the bar, consumers can't help but wonder what is the standard of "redo if you are not satisfied" promised by the brand. Therefore, the customer inquired about the tea customer service and got a reply of "making according to the original standard".

Coincidentally, another customer in Shandong also posted a post complaining about the "redo" service of wedding tea, saying that his girlfriend recently bought a cup of mango nectar in the store and found it tasted wrong after only one sip, and returned to the store to ask for a redo. But it was rejected by the manager.

The feedback from these consumers has aroused discussion among many netizens. Some regular users of Xi Cha explain that if they are not satisfied with the drinks bought in the direct store, basically they will not be refused to find a store to redo it, but if they run into a franchise store, they may not be willing to remake a cup of drink because of material depletion.

However, most people do not accept this explanation. According to the contents of the store display board, if customers have any dissatisfaction with the drink after picking up tea, "they can get a remade drink for free immediately after communicating with the clerk." But in fact, customer feedback, like tea commitment only for quality control problems with the beverage.

If they are not satisfied with the cold, hot, sweet and so on of the drink, the request for a remade cup will probably only be rejected by the shop assistant. Even if the staff of a store agree to redo it, the sweetness and temperature of the drink will not change, and consumers may eventually get an unsatisfactory cup of milk tea.

Compared with Starbucks, Tea King and Tea face, which also put forward the idea of "redo it if you are not satisfied", many consumers said bluntly that the implementation of the service was far inferior to that of their peers. They point out that most of the people who will abide by this rule are directly operated stores, but stores only do it again if they are not satisfied, rather than "until customers are satisfied" as other brands do.

Most users believe that the brand publicizes that customers can "redo it if they are not satisfied" after they get the drink, so both franchisees and franchisees should abide by and implement this rule, rather than that customers have to go to certain stores to get the service promised by the government.

In addition, netizens have their own views on the implementation standard of "redo if you are not satisfied" given by Xi Cha. They say that customers' dissatisfaction is mostly subjective feelings, such as tea is too astringent, milk tea is too sweet, and since the brand emphasizes that consumers'"any dissatisfaction can be redone for free", they should tolerate all customer requests for redo.

On the other hand, if the brand has its own interpretation of the clause, it should be clearly stated on the bulletin board, and consumers should not be allowed to interpret it freely. "or do not redo the prior standard because of taste differences", "do not mark it if you can't do it, and write it clearly if you can't do it. If you don't have conditions and don't do it, it's false propaganda."

Picture from: Xiao Hong Shu

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