Fans around Jasmine Milk White are out of stock! Police: Suggest complaints

▲

click on the attention| Daily Boutique Coffee Culture Magazine Coffee Workshop

Recently, Jasmine Milk White has jointly cooperated with the well-known IP "Hello Kitty" to launch the limited drink "Meilong Guagua Le" and a series of themed surrounding areas to experience children's fun with all fans and celebrate Children's Day.

Hearing that Hello Kitty, a popular "top female star", was working with Jasmine Milk, the fans were naturally overjoyed. They paid attention to the joint news on the Internet early and set several alarm clocks before the official start of the event to remind themselves that they were in this morning. After the store opened for business, they rushed to grab the restricted area.

(Picture taken from official Weibo)

However, when users 'long-awaited co-branding officially began, feedback posts showing consumers' dissatisfaction with the event emerged one after another on social platforms. People who posted said that because they were worried that it would be difficult to grab them from the surrounding area, they prepared early and placed orders at the time. The Mini programs also showed that the order was paid successfully. But when they waited for more than half an hour and happily opened the takeout bag, they found that there was only one drink in the thermos bag, and the restrictions they had been longing for were missing.

Some users posted the order interface, saying that dozens of minutes after the payment was successful, the store quietly canceled the order without phone notification, making their efforts to place an order early in the morning go down the drain.

In addition, some customers who couldn't wait for delivery chose to rush to the store to pick up their meals after successfully placing an order. However, they were told by the clerk that the surrounding area would be on a first-come, first-served basis, while the delivery lasted. Customers who purchased the specified package could only cancel the order by themselves, or wait until the store replenished the goods before picking up the food. As a result, many people shouted that the trip was in vain!

The current situation of out-of-stock around stores in many places has made many consumers very dissatisfied with the planning of this joint venture of Jasmine Milk White. They said that the number of joint limited packages should be closely related to store inventory. If a customer places an order and successfully pays, the surrounding areas in the package will theoretically belong to the payer, and the store inventory should also be reduced accordingly.

However, judging from feedback on the Internet, successful payment by users does not mean that the peripheral products are in hand, and the limited products are not removed from shelves in time based on the actual sales situation. As a result, many users who pay money cannot get the peripheral products they want. Consumers bluntly said that their participation in the joint event was a return of money. They never thought that they would spend money but end up getting nothing, which became a true reflection of "a bamboo basket for nothing."

The dissatisfaction with the lack of goods around the store made many customers dissatisfied, and some people had disputes after arriving at the store. A certain netizen posted a video saying that many customers waiting to pick up food in the store were told by the clerk that it was sold out. They were dissatisfied with the store's explanation and handling method, and gathered in front of the bar to argue with the staff, so that they finally chose to call the police and asked the police to assist in handling this customer complaint dispute.

Unfortunately, the police officers on the scene understood the situation and could not do anything about the situation. They could only appease the aggrieved customers present and suggest that if they had any opinions on the brand or were not satisfied with the consumption, they could complain or go through official channels such as 12315. Legal procedures protect their rights and interests.

Picture from: Xiaohongshu

Disclaimer: Some pictures in this article come from the Internet, and some content on the website, such as pictures, will respect the copyright of the original work and indicate the source. However, due to the huge quantity, there will be some pictures and texts that have not been marked in time. Please forgive me. If the original author has any disputes, he can contact the website to handle them. Once verified, we will correct them immediately. The "Coffee Factory" will organize and edit them. Please indicate if the copyright is infringed, please inform us to delete them. Thank you ~!