The system crashed! Large-scale delivery of Starbucks Luckin takeout was interrupted!

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This morning, many Starbucks users purchased coffee and bread through channels such as Enimo and the official App and found that the orders they placed after 9 o'clock had been stuck in the "successful order" interface, and there were no takeaways until 11 o'clock noon. Delivery staff.

This situation really made customers who had been waiting for more than an hour but couldn't get breakfast really dissatisfied. Many people went to the customer service of the door-to-door store, hoping to get a reasonable explanation. However, in the face of the anger of users, a group of Starbucks workers only felt wronged. They bluntly stated that it was not that the store did not serve or deliver food, but that there was a bug in the delivery system.

Starbucks employees reported that this morning they completed takeout orders within the specified time as usual, but no takeout staff came to the store to pick up the food after the meal was served. The packed takeout was not delivered and had to be slowly cooled in the pickup area.

It is understood that most of Starbucks 'orders and official special satellite delivery orders are delivered by SF Express City. However, people familiar with the matter revealed that this morning, SF Express City Delivery Knight Information Service database was abnormal, and orders could not be distributed to riders and the system's background could not be displayed. Consignees related information and other conditions led to the interruption of the delivery of a large number of takeout orders.

After an unexpected emergency occurred, Starbucks shop assistants had to transform into operators and call the user to explain the reason for the abnormal delivery of the order. While apologizing, they suggested that the other party come to the store to pick it up or place an order through other delivery channels with normal delivery.

It is worth mentioning that just as Starbucks workers were anxious about the collapse of the delivery system and the inability to deliver takeout in time, employees of the Ruixing store next door also experienced similar hardships at the same time.

It is reported that takeout orders from Lucky's Hunmo and official Mini programs are basically delivered to SF Express City. Therefore, due to the collapse of the partner's system, takeout orders from Lucky's stores in many places cannot be delivered normally. Store employees can only call one by one to apologize and notify users to pick up at the store.

Shortly after users discovered that delivery of takeout orders was delayed, some people noticed that Starbucks and Luckin had suspended takeout services in stores in many places on the Eramo platform, displaying "suspended business." Seeing two well-known brands shutting down a large number of stores overnight due to abnormalities in third-party distribution systems, the onlookers couldn't help but be surprised by this rare picture.

In addition, many consumers have reported on social platforms that the completion of a large number of takeout orders has stalled after the SF Express system crashed. Due to busy lines, the official telephone and online customer service of Starbucks and Luckin cannot access manual services in a short period of time to handle after-sales matters. Regarding matters, the order refund application they submitted has not received a response,"you can't cancel it even if you want to."

Although this emergency was caused by a system bug in SF Express City, which cooperated with the brand. Some people claimed to have received takeout re-delivered by the store at noon, most users who had neither received the meal nor were able to cancel the order believed that the brand's after-sales handling of this abnormal delivery was insufficient, and consumers affected by this should be compensated for the economic losses.

As of press time, Starbucks, Luckin, and SF Express had not responded to the large number of delivery abnormalities of takeout orders that occurred today. However, on the EMAM platform, the online stores of the two chain brands have resumed receiving orders.

Picture from: Internet

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