Manner latte takeout was complained of having no foam! Netizen: The clerk is so wronged

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For some latte lovers, they may like this drink because of the strong taste of milk and coffee and the exquisite pull flowers on the liquid surface, but others love it because of the dense milk foam when drinking it.

Recently, a consumer placed an order for a takeaway latte in Manner. After receiving the drink, he opened the lid happily. What he saw was a clean light brown liquid surface, and there was no sign of milk foam. The drink received was completely different from what he expected. The user immediately contacted the store to give feedback on the situation, but did not expect the staff to give a reply that "takeout has no milk foam."

According to the clerk's explanation, since "takeout milk bubbles will dissipate into the cup," the company's requirement for the production of takeout lattes in the store is to "directly heat the steamed milk stick without foaming the milk," that is, the heated hot milk and the extracted espresso are blended and packaged. However, the store's explanation was not reasonable to the customer. He believed that the latte without the foam seemed to be missing an important part of it, and bluntly said,"What's the meaning of this drink?"

After the post was released, onlookers who knew about the beginning and end of the incident all felt wronged for the Manner workers,"How can the takeout foam be perfect?" Many coffee lovers told the poster in the comment area, Kopo, explaining that the foam of latte coffee is actually a foam-like substance formed by injecting milk into air. Once the drink is shaken, bumpy or left for too long, the foam on the liquid surface will gradually dissipate.

The delivery method can be said to be filled with Debuffs that are not conducive to the "survival" of milk bubbles. After a latte is delivered to a customer through a delivery rider, it is very likely that no milk bubbles will be visible. As a result, some coffee shops cancel the foaming step when making takeout lattes and directly blend heated milk with coffee liquor.

At the same time, coffee workers said that although eliminating the step of foaming milk will affect the taste of the latte, if the store follows standard practice to make take-out lattes, customers are likely to harvest a cup of coffee from the delivery staff that looks unsightly and lacks capacity.

Therefore, in order to avoid complaints from customers that lattes are less than half a cup, cutting corners, etc., some coffee shops may adjust the ratio of lattes produced or use packaging cups with more suitable capacity to make them look full after opening the lid. They pointed out that judging from the poster's buyer show, the takeout lattes produced by this Manner store were almost full without foaming. It was likely that the clerk poured too much milk for fear of receiving bad reviews from customers.

However, judging from the chat history posted by the poster, the shop assistant's actions and explanations did not eliminate the customer's dissatisfaction with the product, and the onlookers couldn't help but feel sorry for the Manner employee who might be complained about. Other coffee workers empathize with this encounter,"If you have milk bubbles in your hands, you can't get a cup. It's a bad review. There is no milk to fill the cup and deliver it to your hand. Bad review."I have no choice but to say bluntly whether to take out lattes with milk is one of the problems that coffee shops cannot solve.

Picture from: Xiaohongshu

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