The shop assistant was angry after being refused to jump in line to buy coffee! Party concerned: Police have been reported

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click on the attention| Daily Boutique Coffee Culture Magazine Coffee Workshop

Recently, a video of "A customer angrily ranting a clerk after requesting to jump in line" attracted the attention and heated discussion of a large number of netizens on the Internet.

It is reported that the video that caused the uproar came from a Ruixing store in Hangzhou, Zhejiang Province. It can be clearly heard through the surveillance video that after waiting for 25 minutes, the customer asked the clerk to make the drinks he ordered first. The staff in charge of the reception informed him that "it has been made for you" and explained that the drinks in the store were made in order.

However, the consumer who was not receiving preferential treatment was dissatisfied with the way the store staff handled it. He emotionally scolded the other party for "graduating from junior high school" and "you look like this", attacked the clerk's education and appearance, and used "I just want to quarrel with you! I don't like you "and other words provoked the clerk.

Surprisingly, although the customers in the video lost control of their emotions and spoke sharply, the two shop assistants in the video did not have a quarrel with the customers. On the contrary, one shop assistant kept the original pace and continued to make the order on hand. The other treated it with a peaceful attitude and communicated and explained warmly, repeatedly trying to calm the emotions of the parties involved.

This gentle handling made many netizens watching the video moved with emotion, praising the shop assistants for their emotional stability and good professionalism. They said that if they had changed places, they might have long been unable to hold back the anger of being disrespected and refute some of the other party's words in the face of such arrogant customers.

At the same time, most people feel very sorry for the two shop assistants in the video. They think that the reason why the shop assistant does not scold back and has been persuasive is that if they are not handled properly, working people may be complained and evaluated badly by customers, which in turn affects the store's favorable rating, performance, etc. Because of this, many people are indignant about the experience of the two staff members and suggest that the brand side may award a "grievance award" to the shop assistant as appropriate.

And this video also deeply impressed tea drinking workers. Some people admitted that they would more or less encounter similar customers in their daily work."The last time I met a customer who didn't satisfy her because of unreasonable demands. She said that I didn't graduate from primary school.""This situation is common in Ruixing. There are customers who can actually say, give them what they have done well first, and ask employees to do this again."

The shop assistant who shared their work experiences said that similar videos are actually being performed every day in stores across the country. However, under the surveillance camera of the store, they can only "accept all the dissatisfaction and anger expressed by customers as ordered, and cannot counterattack these unreasonable demands and sharp words as the onlookers said.

However, in response to this customer complaint incident, the employee involved said that he had called the police after the incident, and explained that the purpose of releasing the video on the Internet was not to expose customers online, but to "let similar people know about abuse and insult them through reasonable and legal channels. There is a price to be supervised." In addition, when the media reporter asked about the incident, the Ruixing store involved responded that it was inconvenient to respond to the incident, and said that the shop assistant involved was still working normally.

Pictures and videos from: Internet

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