It's a huge uproar! Should I compensate for the Starbucks display cup?

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Recently, a Starbucks user posted a post titled "Do you need compensation for knocking off a Starbucks display cup?" to share what he saw and heard in the store. He never wanted to attract the attention and heated discussion of many netizens.

The poster stated that he was not the person involved, but a bystander who came to the store to consume. He happened to witness another customer walking through the aisle in front of the display cup display area and accidentally overturning the green cup in the corner of the display stand with his backpack. After the accident, the clerk came forward to check the damage to the cup, and after confirming the damage, asked the party to buy the cup at the original price.

In this regard, the party concerned directly pointed out the deficiencies in the cup display area. After the clerk said that he could buy the display cups at a discount of 30% off the employee price, he still said that he would not sell the cups that were accidentally knocked over. In the end, the two shop assistants could only let the person concerned leave. According to the poster's speculation, the damaged cup should have been purchased by employees.

In response, the poster believed that Starbucks set up a product display area in the middle of the store where customers traveled, but did not install protective devices on the cabinet, so that the products displayed could easily be knocked over by the backpacks, clothes, jackets, etc. of passing customers. But at the same time, the poster also felt a little inappropriate about the way the party concerned was unwilling to pay the bill and the shop assistant should bear the loss. He wondered who should be responsible after such an accident occurred.

In response to the questions raised by the poster, onlookers expressed their opinions in the comment area of the post. Many netizens with similar experiences said that when shop assistants knock over damaged goods and claim compensation, most of them will be responsible for their mistakes,"If the damage is damaged, we will compensate","Because I hit the ground and it is broken, I feel that it should be compensated." Therefore, out of the idea of being responsible for their inadvertent mistake, users who knock over the display cups will negotiate with the staff and buy the damaged products at the original price or a discount price.

But interestingly, more people in the comment area believe that incidents of accidentally knocking over display products while walking around Starbucks stores have occurred many times. The reason why these accidents occur frequently is that the brand has always placed display cabinets without protective devices such as baffles on the mobile line for customers to enter and exit the store, which virtually increases the chance of displayed products being knocked over.

They pointed out that the display cabinets in Starbucks stores basically do not have guardrails, baffles, glass covers and other devices. The glasses, ceramic cups, etc. placed will fall off when they are scraped down by passers-by's coats, backpacks, etc., which is why it is believed that the store's location and method of placing the products are inappropriate, and the products on the cabinets are not properly protected.

In addition, some netizens said that the cups and thermos bottles displayed to the public by Starbucks stores should belong to sample display samples. It is normal for such products to be accidentally touched off during the display process and caused damage. For example, supermarkets, stores, etc. will display goods on shelves. Where customers unintentionally knock over fragile items such as glass ceramics, most employees will first care about whether the customers are injured, and said that the damaged products will be regarded as store losses and will not be asked for compensation.

Therefore, in the opinion of most people, Starbucks did not install protective devices in the product display area, and the display cups on the cabinet could easily be knocked over by passing guests. The risks arising from this should be borne by stores that are improperly placed, rather than letting Customers who unintentionally damage items are responsible for paying for it.

Picture from: Internet

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