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Did the coffee shop recharge card go down the drain?

Published: 2026-07-15 Author: World Gafei

Last Updated: 2026/07/15, Ms. Li, a citizen, called the hotline of the Business Daily to reflect that she had recently bought a gold card in a coffee shop. As a result, after spending a few times, the coffee shop was closed. She called according to the contact information left by the store, but the phone could not get through all the time.

On May 2, yesterday, Ms. Li, a citizen, called the hotline of the Business Daily to reflect that she had recently bought a gold card in a coffee shop. As a result, after spending a few times, the coffee shop was closed. She called according to the contact information left by the store, but the phone could not get through all the time.

Ms. Li issued a membership gold card in a coffee shop called Shihu West Coast shortly after the Spring Festival this year. "with a recharge of 1000 yuan, it is said that you can get a 70% discount. I think this coffee shop is well decorated, and with the view of the lake, I got a card." Ms. Li lives in Canglang District and doesn't spend money in the store very often. On the evening of April 30, she wanted to go and sit down, only to find that the coffee shop was closed. A notice posted at the door on March 29 read that the store needs to be closed for renovation, and members holding gold cards can apply for a refund. "however, the notice says that the refund deadline is April 30 and will have to be processed from 10:00 to 3:00 on weekdays." When she saw the notice, it was already the last night. Ms. Li hurriedly wrote down the mobile phone number provided on the notice and wanted to contact again when she was free to see how to get a refund.

Unexpectedly, when she called on May 1, she found that the other party's cell phone had been turned off, which made her a little overwhelmed. "according to reason, all of our members have left their contact information. If there are any changes in the store, we should notify them one by one as soon as possible. As a result, we only posted a notice valid for one month. Now that the phone can't get through and the person can't be found, it's irresponsible. " Ms. Li is very dissatisfied.

According to the phone number of Shihu West Coast Cafe provided by Ms. Li, the reporter tried to contact the person in charge of the shop, but the other party's cell phone has been turned off.

In this regard, the staff of the Municipal Consumer Protection Commission suggested that Ms. Li should first reflect this situation to the local industrial and commercial department, find the shopkeeper, and then put on record by the industrial and commercial department and coordinate the solution. In addition, ask Ms. Li to prepare the recharge and consumption vouchers of the store's gold card in order to negotiate with the shop owner.

Yesterday afternoon, Ms. Li called the Business Daily again and told the reporter that in addition to the contact information, she also asked the clerk of the surrounding store for a refund address. Although she does not know whether the shop owner is still here or not, she will choose the other day to consult, and if it cannot be solved smoothly, she will report it to the department for industry and commerce.

China Coffee Trading Network: www.gafei.com

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