Starbucks' refusal to grind "expired coffee beans" makes customers angry: who is to blame for diarrhea?
▲ Starbucks free grinding bean service, recently caused controversy. (Photo/ETToday)
Consumer Center/Roundup
Starbucks, the coffee leader, raised the price of 29 commodities last month on the grounds of increased operating costs, with a rise of up to 16%, causing public anger. Now it is revealed that customers take coffee beans to the store and ask the clerk to grind the beans for free, but they are told that this service is not provided, so that the customer is quite dumbfounded and bombarded on the spot,"dare to raise prices today, has the service improved?" And refers to Starbucks store bullying.
Starbucks offers free bean-grinding service, and consumers can choose a store service. According to Apple Daily, a high school female teacher is a Starbucks fan. In December last year, under the recommendation of the clerk, she bought four packs of Christmas limited beans in one breath. However, the female teacher brought coffee beans to the store a few days ago and asked the clerk to help grind the beans. Unexpectedly, the other party refused service on the grounds that "the coffee beans are expired and the residue after grinding will affect other fresh beans." She was very unhappy and criticized "Starbucks will not earn me a dime in the future."
In response, Starbucks said that other brands of expired coffee beans can not be ground because they contain spices and vanilla, but Starbucks 'own coffee beans can still be ground even if they expire, but they are properly preserved. It should be that the service partners have wrong cognition and will strengthen the education and training of shop assistants in the future. As soon as the news came out, some netizens thought the store was too arrogant, but some people said: "expired coffee beans buy their own machines to deal with, don't shadow other customers,""overdue rejection is reasonable, if you finish grinding diarrhea blame who?" "Take the expired beans and grind the coffee within the deadline for the female teacher" and so on.
Many coffee fans are used to brewing coffee at home, but accidentally put expired coffee beans really can not drink it? Coffee industry explained that after the expired coffee beans are ground, if the residue is stuck in the bean grinder, and then grind other fresh coffee beans, the flavor quality may be affected, so it is recommended that people buy coffee beans, pay attention to the preservation method and limited period of beans, so as not to waste.
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