How does the barista recommend the right coffee drink for guests? Barista Daily Order Answers

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Recommending the right coffee to customers is the most difficult and important skill for a good barista. The difference between baristas and fully automatic machines is that baristas can provide advice, preach and solve doubts, rather than simply prescribing medicine according to order. Even if the guest does not have a recommended request, the barista should provide guidance. Therefore, it is not easy to recommend suitable drinks to guests so that every guest is satisfied and return home.

As a professional coffee worker, our duty is not only to brew coffee, but also to help guests find the most suitable and satisfactory coffee. We need to combine our memory and understanding of coffee flavor characteristics, combined with guests' preferences, so that every guest who comes into contact with coffee can feel the charm of coffee.

What do you say to a customer when he walks into the store? When he stared at the menu for a long time and ordered something, "what do you recommend?" Would you recommend your favorite coffee drink? Or the best-selling and most popular item in the store? Which one do you think the guest will like? What if you don't like the one he likes very much?

If a guest orders strange styles such as "American milk", "latte without milk" and "cappuccino less", can you immediately know what kind of coffee the guest actually needs? Will you follow suit or recommend other similar items to him? If you recommend other varieties to him, how to express it so as not to make the guests feel embarrassed or rude?

Conscientious baristas will want to recommend a perfect drink to their guests. So, today, the editor gives you five suggestions on how to recommend the right coffee to the guest, even if the guest has not made a clear request.

1. Test the mood of the guests

The guest came early in the morning, eager for a refreshing cup of coffee. The guest, with a book in his hand, should order a special delicate drink to relax, right? In addition to personal preferences, most people will choose different drinks in different moods and circumstances. The mood of the guests has a great influence on the choice of drinks.

Morning, Hi--! Are you in a hurry to get to work? Have you had breakfast yet? Will you be busy at work today? Sometimes just one or two simple greetings can appear cordial and polite, and at the same time you can simply judge the mood of the guests. Whether the answer is long or short, you have successfully opened the chatterbox, and you can easily continue the "platitudes"--

2. Ask about the preferences of the guests

Don't be afraid to ask questions to guests, but it's best to ask with "skill". "would you like it hot or cold?" , "dessert or salty?" , "with or without milk?" , "large cup or small cup?" …… From a few simple multiple-choice questions, gradually narrow the scope, and soon be able to accurately judge the variety that guests want to point out.

It's best not to ask general questions like "what do you like to drink" and "what do you usually drink?" We know what coffee tastes like, but guests don't necessarily know that there are all kinds of styles, flavors and brewing methods. Who remembers so much?

3. Ask "Why" more often

Some guests know exactly what kind of coffee they like and what kind of coffee they want. They are experienced coffee lovers who know a lot about the information, baking and brewing experience of all kinds of coffee beans. Such people don't need to be recommended. But more guests, they know Blue Mountain Coffee, Kopi Luwak, Sumatran Coffee, but only know. Or they just know and touch coffee from all kinds of coffee advertisements, and this kind of guest probably needs your coffee expertise to lead the way. If you don't ask, you'll never know whether the guests understand or not.

So, the next time a guest orders something strange and unpopular, you can try to ask, "would you mind asking, do you drink this often?" Or "very few people order this one. Why did you order it?" . If the guest admits to ordering this cup of coffee because he has only heard the name, or because he has seen others drink it on the X hand. In that case, you may need to infer whether this cup of coffee really suits the taste of the guest, and whether you want to rerecommend one.

4. Share your coffee knowledge

What interesting stories about coffee have you heard recently? What new cooking utensils or techniques have you learned? Have you ever had a particularly impressive flavor? You can share these interesting knowledge points with your guests, and through the communication with the guests, you can also convey the feeling that the coffee is delicious and fun.

This should be a very simple and easy way to recommend. Because you are not selling drinks, you are sharing knowledge, so you do not need to be too deliberate or routine at all, as long as you share it interesting and vividly, even if the guests do not buy it this time, they will pay special attention next time.

5. Pay attention to whether the guests are satisfied

Does the guest drink a cup of delicious coffee or just a cup of bitter herbal tea that can barely be swallowed? You'd better pay close attention to the feedback from the guests. "how do you like this cup of coffee? Is it to the taste? " If the guest is only vague and the answer is not clear, you may need to get to the bottom of it and make sure what went wrong.

Even if the guest is not satisfied, don't panic too much. If the guest makes it clear that he doesn't like the cup of coffee, find out what the problem is before making other suggestions. This can not only help them more accurately find their favorite style and taste, but also appear considerate service, so as to improve customer loyalty.

As baristas, we are not just robots standing behind coffee machines-although we do look like robots during rush hours when we are too busy to touch the ground, but that is an exception! Special circumstances! It's not normal. In many cases, we still have free time to exchange a few words with guests and recommend items. There is communication, there is temperature, it is a complete coffee experience.

Do you like the drinks recommended by the barista?

Have you ever met any particularly intimate or outrageous recommendations?

Welcome to leave a message to share!

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