Guide to baristas' self-cultivation improvement of baristas' professional quality and personal accomplishment

At this moment, I am typing on the keyboard. My role is "typesetter" and I am also a barista.

Every time I stand on the bar, there is always a desire to communicate with customers.

(I wonder if you guys are like this too?)

If the barista's daily work content "decompression" after a closer look,

You'll find it's like doctors and translators.

I think the most important thing a barista needs

is to communicate with the guests, after learning the other party (today's mood) coffee taste appeal,

And then the right medicine (serious face.jpg)

Have you tried it?

On my days off from work, I like to go to the familiar cafe for coffee.

Apart from the fact that I felt safe enough to go to a familiar place, it was more because of the human touch of the store.

People like us who deal with coffee all the time, there are times when we walk into a coffee shop and after greeting the barista,

There will be a moment of confusion: I don't know what to drink today.

And whenever this time, if the barista can "care" properly, you will naturally give the "choice" to the barista.

choice difficulties

Then again, there are many friends who go to a coffee shop for the first time and don't know what coffee they should drink because they don't know coffee.

At this point, the barista's "other roles" come in handy.

Be careful like a doctor.

Ask the customer what they want; only after fully understanding what they want from coffee

In order to better combine our coffee knowledge & sales experience, to recommend the right products to customers;

Be patient like a translator.

Translate the technical coffee terms into simple, understandable language and tell them

"Ground air" will go further.

Baristas can't recommend coffee that they think is "good."

Each barista wants his service attitude and coffee to be recognized by his customers.

After all, when receiving approval and appreciation from customers, that sense of achievement was really hin happy.

But as a barista, you can't just introduce customers according to your taste preferences.

Because this not only can not meet the needs of guests, a careless will also let their own small heart injury ha.

But maybe you'll say,"I've tried that one out!"

Cough cough, I still advise you to turn around and be saved in time

。

Drinking coffee is a process that needs to be adapted.

Most consumers are unable to get used to the taste of coffee for the first time. It is possible to avoid coffee because of one or two unaccustomed times.

A barista's self-improvement?

There have been many arguments discussed over the years,

I tried to suggest a few that I was interested in sharing with you.

Learn to respect and keep your distance

As a barista, respect is the most basic requirement.

"Respect for customers is a common sense, respect for superiors is a bounden duty; respect for colleagues is a duty, respect for subordinates is a virtue, respect for all is a cultivation."

I have seen baristas who, after a cup of hand-brewed coffee for a guest, begin to "educate" the other party after some discussion. Perhaps for some guests, your enthusiastic preaching is full of dry goods and full of attraction;

But for some people, the reason why ta orders a cup of hand-brewed coffee is simply to drink it in their own way. They really don't need to know too much about professional coffee flavor descriptions.

But some baristas don't seem to feel it, and they keep talking.

Sincerity and humility

Modesty is a virtue of man.

We learn from childhood that knowledge is never ending, and that communicating with customers with sincerity and humility does not expose our shortcomings.

On the contrary, it was able to win the recognition and respect of guests and big shots.

understanding and tolerance

For baristas, understanding and tolerance, knowing their own shortcomings is important.

No matter how professional the coffee is, you have a thorough understanding of the extraction, flavor and roasting processes, but this is only the consensus of the industry.

In daily communication with guests, different people need to know how to communicate with different attitudes and skills.

Let go of preconceived notions and prescribe medicine

Preconceptions can make others feel bad, and your paranoia may cause you to lose sight of the truth.

Sometimes people care more about attitude than truth.

Image Source: Internet

More fine coffee beans, please add private WeChat Qianjie Coffee, WeChat: kaixinguoguo0925