How to be a qualified barista? Baristas' self-cultivation the qualities of baristas

Now tapping the keyboard, the character is a "code worker", but also a barista.

Whenever I stand on the bar, I always have a desire to communicate with customers.

I wonder if the baristas here are the same with you. )

If you "unzip" the barista's daily work, take a closer look at it.

You will find it looks a lot like a doctor or a translator.

I think the most important thing for a barista

By communicating and communicating with the guests, after learning about each other's request for the taste of coffee (today's mood)

Then "prescribe the right medicine to the case" (serious face)

Have you ever tried?

On days off from work, I like to go to cafes where I know each other for coffee.

In addition to going to familiar places so that I can have enough sense of security, it is more because of the humanism of that store.

People like us who deal with coffee every day often walk into a cafe and say hello to the barista.

There will be a moment of confusion: I don't know what to drink today.

And at this time, if the barista can properly "care"

You will naturally give the "choice" to the barista.

Then again, there are many friends who go to the cafe for coffee for the first time.

Because they don't know how to drink coffee, they don't know what kind of coffee they should drink.

At this time, the "other roles" that baristas have to play will come in turn.

Be as careful as a doctor

"look, hear and ask" the customer; only after fully understanding the other party's demand for coffee

In order to better combine our coffee knowledge & sales experience, recommend the corresponding products to the guests

Be as patient as a translator

Translate those professional coffee terms into a simple, easy-to-understand language to tell each other.

"approachable" will go further.

Baristas can't always recommend coffee they think is "good".

Every barista wants (the other party listens to him) his service attitude and coffee to be recognized by the guests.

After all, when I received the approval and appreciation from the guests, I was really happy with the sense of achievement.

As a barista, don't make introductions and recommendations to guests only according to your own taste.

Because this not only can not meet the needs of guests, accidentally will also make their own little heart hurt ha.

But maybe you'll retort me by saying, "I'll try everything I can!"

Ahem, code worker, I still advise you to turn back in time, .

Coffee needs to learn and adapt, but most consumers can't get used to the taste of coffee for the first time.

You may stay away from coffee because you are not used to it once or twice.

The self-cultivation of a barista?

There have been many arguments discussed over the years.

I tried to share some of them with you that I am interested in.

Learn to respect and keep your distance

As a barista, respect is the most basic requirement.

"respecting customers is a kind of common sense, and respecting superiors is a bounden duty.

Respect for colleagues is a duty, respect for subordinates is a virtue, respect for all is a kind of self-cultivation. "

I have seen some baristas finish making a cup of hand-made coffee for their guests.

After some discussion, they began to "educate" each other.

For some guests, your enthusiastic preaching is full of practical information and attractive.

But for some guests, the reason why ta ordered a cup of coffee

In order to simply want to drink in their own way, really do not need to know too much professional coffee flavor description.

But some baristas don't seem to feel it and still go on and on.

Sincerity and humility

Modesty is a virtue of man.

We know from an early age that the learning of knowledge is endless.

Maintaining a sincere and humble attitude to communicate with customers will not expose their shortcomings.

On the contrary, it can win the recognition and respect of guests and bosses.

Understanding and tolerance

It is important for baristas to be understanding and tolerant and to know their own shortcomings.

No matter how professionally you make coffee, you have a thorough understanding of extraction, flavor and roasting.

But this is only the consensus of the industry. In daily communication with guests, you still need to pay attention to the use of different attitudes and skills to different people.

Let go of the preconception and prescribe the right medicine to the case.

In communication, we need to pay attention to using different attitudes and skills to different people.

Preconception will make others feel uncomfortable, and your paranoia may make you lose your understanding of the truth.

Sometimes, people care more about the attitude than the truth.