Starbucks CEO begged employees to return to their posts on their knees! Howard hinted that Starbucks bathrooms are no longer open to the public for security reasons.

With its comfortable store environment and friendly attitude to the public, Starbucks has made a good impression on Starbucks as a coffee brand. Even going to Starbucks stores without spending money, using its toilets, or finding a place to sit down and rest are allowed. But recently, Starbucks CEO Howard Schultz has attracted a lot of attention on a series of topics discussed at the DealBook forum hosted by the New York Times.

Howard Schultz talked about begging employees to return to their posts on their knees at the forum, but it didn't work very well. He said it was tricky to get employees back to work at Starbucks, despite his own great efforts and failed to get them back to work. "I begged them," he said. "I said I would get down on my knees, do push-ups, whatever they wanted, but it didn't work." He also mentioned that he is an old-school person who has accepted this new way of working.

In addition to begging employees to return to work, Howard Schultz also commented on the policy of opening toilets to the public.

He said that Starbucks is revising its operational policy of opening toilets to all people, and that policies may have to be made in the future to limit the number of non-consumers entering stores because of growing mental health problems and employee safety concerns. Toilets may not be open to non-consumers in the future.

Howard Schultz believes that it is important to provide a safe environment for Starbucks employees and customers, and it is important to ensure that both types of objects are met and protected. He commented on this operational policy: "there are safety problems in our stores because people come in and use our storefronts as public toilets" and "We must strengthen our stores to provide security for employees" and "We don't know whether we should keep toilets open to the public".

According to the Washington Post, the decision will overturn the policy set by Starbucks in 2018. In April 2018, a clash broke out at a Starbucks store in Philadelphia, USA. Two black men asked to use the toilet in the store, but the clerk refused on the grounds that they did not spend money, and finally alerted the police. Two black men were taken away by the police for refusing to leave.

The incident later escalated to racial discrimination, and accusations and protests against Starbucks followed, sparking a public relations crisis. Kevin Johnson, then chief executive, personally apologized and educated 175000 employees against racism.

On May 10, 2018, Starbucks Executive Director Howard Schultz told the board that bathrooms in all stores in the United States will be open free of charge. Less than two weeks later, Starbucks announced the new policy, announcing that anyone can use the in-store bathroom without any consumption, and that all seats in the store or in the open air are open to the public.

Starbucks said the policy was to "create a warm and belonging culture where everyone is welcome."

Photo source: boss webcast Weibo video, network

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