Barista: I earn a little more than 30,000 a month. And be embarrassed!

"you need a spoon to drink Dirty. Make coffee by hand with sugar and milk. Urge the coffee to make quickly. I am embarrassed and disrespected every day with a monthly salary of a little more than 30,000. Why not learn to drink coffee again? "

-excerpt from a post by a barista

With the popularity of boutique coffee culture, more and more consumers are interested in coffee. In the process of accepting and learning coffee knowledge, it is inevitable that there will be confusion between information and knowledge, so when ordering or tasting coffee, there will be inadvertent but angry needs of baristas.

Although some requirements will really make baristas have "tension" times, but it is important to understand that everyone who has just come into contact with coffee will have times when they do not understand.

In addition to making coffee, the most important thing for baristas is to make people who do not know coffee feel the fun and charm of the coffee world. As a barista, give simple and clear guidance when some guests don't know / want to learn.

What does the barista do when you ask for a hot / spoon when you order Dirty?

When you ask for hot, you can briefly explain to the guests why Dirty can only be cold. If guests still want to drink a hot version of Dirty, you can recommend Flat White for guests. These two types of milk coffee are famous for their strong coffee flavor gradually changing to milk.

When guests are interested in learning about it, they can further popularize the difference between the two types of milk coffee and latte. If a professional explanation is given all at once, it may cause a burden to the guests who do not understand, and it will also hit the guests.

When drinking Dirty with a spoon, you can encourage guests to try to taste directly, feel the charm of the gradual change of coffee, and guide guests to understand that the gradual change of Dirty is not just to look good, but to feel the taste of espresso during tasting-the taste of espresso mixed with a small amount of milk-the taste of espresso mixed with a large amount of milk-the taste of a small amount of espresso mixed with milk.

What does the barista do when he asks for milk and sugar to make coffee?

Again, first encourage guests to feel the original taste of hand-brewed coffee, and guide them to understand the charm of hand-brewed coffee through a simple and well-known taste expression. No matter what kind of hand-brewed coffee it is, if the guest finally can't accept the original taste, just provide milk and sugar on request.

The fact that baristas can understand the charm of hand-brewed coffee does not mean that everyone who drinks hand-brewed coffee has to understand the charm, nor can everyone taste the flavor. It doesn't matter if you can drink hand flushing and whether you can get the flavor! The important thing is that the person who drinks this cup of coffee can taste it in a comfortable state.

What should the barista do when the guest asks for coffee as soon as he orders?

When I see this problem, I believe many friends will not be able to sit still! Calm down, Buddha! The first thing we need to do is to explain the order in the store / explain the approximate production time of the coffee, then provide a cup of water and ask the guest to wait patiently.

Baristas in the production of coffee, can not be anxious / irritable, so that the quality of the product is greatly reduced. We must adhere to the principle of "if there is anything, wait until I make / make this cup of coffee". Handle every order calmly and calmly ~ the mood of the barista will directly affect the quality of the coffee. If you want every consumer to feel your profession, you must be Buddhist.

Nowadays, many domestic coffee consumers are still in the stage of enlightenment, and not everyone who comes to the coffee shop knows and knows coffee. Compared with professional knowledge and skills, it is very important for baristas to learn to communicate in the service industry.

Without good communication, there will be no more opportunities to show your expertise. What baristas do is to encourage guests to try and guide them to understand coffee, not to force them to come and drink coffee.

As a professional barista, what you need to do is not to discuss very professional terms with people who don't understand, but to combine your own specialty, translate it into simple expressions, give perhaps better advice, and get people who don't understand to praise you. Isn't that an achievement?

If the guest does not accept the suggestion, just provide it according to the guest's request. The guest has paid for the drink. It is the guest's choice to drink the drink. There is no need to feel that the guest is disrespecting the barista and the coffee. It is precisely because some guests do not know and do not understand coffee, so they have the career of baristas and the significance of the existence of coffee shops.

If all the guests know about coffee, is there any reason to come to the coffee shop?

Photo Source: Internet

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