Mr. Bean officially complains about the cafe! It's so real. Ha.

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Question: how long has it been since you saw Mr. Bean?

Recently, the first episode of Mr. Bean's latest season (season 3) made netizens say, "it's so real!" It's like monitoring in my heart!

The plot begins with Bean going to a cafe because of the rain. Faced with a dazzling array of menus, Bean asked the barista to recommend a type of coffee. So the barista recommended espresso without understanding the taste and needs of the guests. Because he didn't know anything about coffee, Bean chose to recommend it, and the barista began to extract it in a performance way.

Although the process seemed professional and complicated, the final amount of espresso did exceed Bean's expectations! So the barista said, "Oh, I'll give you a little bit of foam to make macchiato." Although the weight is still very small, and it is not what he wants the coffee to look like, but because he chose it, he paid for it. absolutely unexpected! A very small cup of coffee costs 5 euros (probably the symbol of the euro)! This makes Bean feel even more unworthy! At the same time, he saw that the coffee in the hands of other customers also had milk foam (cappuccino), while the separation was very large! But your own is rare and difficult to swallow.

So Bean looked at the customers in line and came up with the idea of seeing a coffee shop on his own. And went home to pick up instant coffee powder, milk, and other equipment went to the door of the cafe. And while the construction eldest brother walked away, he "borrowed" the temporary warehouse of building materials, started the production of coffee products inside, and began to attract guests waiting in line at the door of the coffee shop. Because of the popularity of the coffee shop, a queue formed at the door, and a guest chose Bean's stall and ordered a cappuccino. Although there were some doubts about the production process of Bean, but after receiving the drink, he was very satisfied with it, so he promoted this temporary stall with the guests in line, and there was a steady stream of guests.

After the plot is the construction of the eldest brother back, Bean also hurriedly ran away. The owner of the coffee shop saw that his coffee business was so hot, so he asked him if he wanted to work in the shop, and Bean agreed! But when the eldest brother Jian came in and asked Bean to make coffee, Bean couldn't use a complicated machine, so the barista walked away and fried the machine! 😂

It can be said that the plot really reflects the current situation of the boutique coffee industry and the demand for coffee by public consumption! Nowadays, there are more and more boutique coffee shops, many of them are equipped with professional equipment, baristas in coffee production, but also pay great attention to the whole production techniques and ritual, but ignore customer service. The "boutique" of boutique coffee is an important element of a series of quality services, because it ensures the quality of the coffee that drinkers will drink and systematically evaluates its quality. Whether the coffee is good or not, whether it can have a high score, and whether it can attract the attention of consumers, all need professional and service interpretation.

Although many baristas are professional, they tend to overlook that not every guest knows something about coffee. In many cases, most of the customers who come to the cafe are guests who have no research on coffee. There is a demand for coffee, perhaps because of the function of caffeine, or for social purposes. Therefore, in the process of service, baristas need to first have a preliminary understanding of the taste preferences and needs of guests, and then recommend different products according to the situation, rather than blindly recommend baristas' own specialty / favorite products.

Not everyone who drinks coffee has an in-depth understanding of coffee culture / knowledge. For mass consumers, sometimes whether the coffee product production process is professional or not may not be the point. Like Bean's stall, although he uses instant coffee and foam is sent by bicycle inflatable bars, he serves enthusiastically! At the same time, the price is real, the taste is popular and stable, so that customers who have tasted it can spontaneously promote the store when they are satisfied.

What I want to say here is the warm service that guests can feel in the process of consumption, not that they can be a good barista even if they are unprofessional. Professional coffee knowledge and understanding of the principle of coffee extraction are necessary for a barista, while enthusiastic service is a thriving way for a coffee shop. Picture, Source: youtube Mr Bean