Does Luckin Coffee accept cash? Lucky customer service responds to the difficulty of paying cash

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Recently, some netizens said on the social platform that they would like to use cash to pay in Ruixing, but the shop assistant insisted on guiding customers to use mobile phones to order, and said that if they need to pay in cash, the store is very busy now. After waiting for 7 or 8 minutes, netizens' friends said they were in a hurry to order, but the shop assistant still said they could order by mobile phone.

Then netizens expressed dissatisfaction with the shop assistant's practice of repeatedly guiding the mobile phone but unwilling to accept cash, and asked if it was not allowed to accept cash. it was only after another clerk came out of the office to receive cash and used his mobile phone to place an order for netizens. For this reason, netizens questioned Luckin Coffee, asking whether the store did not order a stand-alone machine, or whether it was forbidden to receive cash. With regard to the difficulty of using cash in Lucky stores, some netizens previously posted that an elderly man was buying coffee in Ruixing, but had trouble at the counter because he could not use his mobile phone to order. The article said that the old man saw several cups of coffee in the order area and then wanted to buy a cup of coffee. The shop assistant turned around to make drinks after telling the old man that he needed a mobile phone to scan the code to place an order.

Later, the old man turned around and really didn't know how to place an order, so he asked how much the coffee was and wanted to buy a cup. At this time, another waiter told the grandfather that there were different prices. After the grandfather chose, the waiter picked up the mobile phone to place an order.

For this scene, netizens said that Ruixing in third-and fourth-tier cities also opened several, all mobile phone orders, did not order at the counter, so puzzled to ask Ruixing did not order at the counter?

Lucky officials did not respond to the incident at that time. In the comment area, many partners who work in Ruixing said that employees can actually use their mobile phones to help guests place orders and collect cash, but there is no preferential price. However, if the other party is willing to accept, most employees will still be willing to assist in placing orders.

Many netizens do not understand this answer, and show that although many other chain restaurants are encouraging mobile phone ordering, they are still prepared to order stand-alone machines to provide manual ordering services for consumers, which is the most basic requirement of the service industry. No matter how busy it is.

As for the difficulty of cash payment this time, the official customer service responded to the media that it can be paid in cash. After arriving at the store, the store partner can help place the order through APP Mini Program. After confirming that the order information is correct, you can pay cash to the store. The online order is to facilitate after-sales, if there are problems can be dealt with immediately.

For Lucky stores do not place manual orders, some analysts believe that this is lucky out of efficiency maximization considerations. In Ruixing's store design, the operation is carried out in the way of small stores + less labor, and there is no need to set up full-time staff to provide manual orders, which is also the guarantee of saving labor costs and playing a low-price strategy.

However, savings are classified as savings. If manual ordering service is provided, it is still necessary to improve the service awareness of all employees in the process of training. Similar to this incident, when cash payment is finally accepted, guests can also accept cash payment without a discount, so it is better to solve the problem directly in the first place. Instead of keeping customers waiting, it takes time for employees to make multiple suggestions to solve the problem. Photo source: network boss webcast