The boss asked for help online: should the coffee shop allow smoking?
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Recently, a netizen who claimed to be a rookie who opened a shop posted online for help: "should the coffee shop allow smoking or not?" It has attracted the attention and discussion of fellow friends from all over the world.
Ta said that as an operator of a coffee shop, he always wanted to create a warm and comfortable dining environment for customers, so the store posted a "no smoking" rule. But recently I met a guest who insisted on smoking despite persuasion. He came forward to remind me twice that it was useless. He was not only abused by the other party, but also threw cigarette butts into his own coffee cup.
Fearing that he would be given a bad review, the shopkeeper stopped arguing with each other, and the cup with cigarette butts had to be thrown away. Because Ta believes that even if it is washed clean, it is still irresponsible to other customers. Going back to the original question, if we encounter this kind of situation again in the future, how should we solve it better?
For this shop owner's approach, many restaurant owners said they were very sympathetic. Because even if no-smoking signs are posted in the most conspicuous parts of the room, some smokers do not take it seriously and still light their cigarettes on the spot, or secretly smoke while the shop assistant is busy, very helpless. These businessmen believe that they cannot be "hard-pressed" against customers who enter the store for consumption, and that if they really quarrel with each other, the consequences will be difficult to predict, and it is the operators who will suffer in the end, and all they can do is to come forward and exhort as much as possible.
However, more netizens believe that the feelings of non-smokers should be considered rather than those who are worried about smoking. Most people are actually very sensitive to the smell of smoke. when they smell uncomfortable smoke in a store, whether the coffee is good or not, they will probably not come again next time. If you see the bad review of "no smoking", you will look at it more rationally, and your impression of the coffee shop will not be swayed by this kind of rating.
In addition, coffee shops already belong to indoor space, and it has long been the default rule for people not to smoke in public places. If you have posted a notice that you can't smoke, the attitude of the merchants can be a little tougher, "you shouldn't be a pussy when you start." When you do business, you will meet all kinds of customers. You don't have to please everyone, and don't give up your principles for what is unworthy. If you want to maintain a good space, you must start from resolutely resisting indoor smoking, at the worst, one more bad review, or fewer guests.
In fact, the prohibition of smoking in public places has long been explicitly prohibited by the state, and there are relevant written regulations in many places across the country that require no-smoking places to fulfill their obligations. In other words, no one should smoke in all business premises as long as they are in a "roofed" room. Although there is no one to supervise the implementation of many occasions, people with quality will consciously abide by it, and will timely dissuade them from banning indoor smoking in public places.
Non-smoking is a personal habit, it is normal for smokers to have Ta needs, and non-smokers also have the right to refuse secondhand smoke. Both should be respected, even better if they can achieve non-interference with each other. For this reason, as a store manager, if you want to win the favor of these consumers at the same time and have the idea of secondary consumption, if conditions permit, it may be the best solution to set up outdoor smoking areas and strictly abide by them.
Picture from: Xiao Hong Shu
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