Lights out on time! Manner employees "rush off customers" after work?!

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Recently, a netizen posted that a Manner in Haidian District of Beijing had turned off its lights to drive guests.

The client said that the Manner store closed at 5 p.m. At 5: 00 p.m. on the day of the incident, the staff in the store shouted, "it's five o'clock, we're off duty". When the voice fell, all the lights in the room were turned off. At that time, in addition to the parties, there were many customers in the store, who were stunned by the operation of turning off the lights in the store.

According to the person concerned, the clerk did not set aside time to remind customers at the end of the store, but pulled the gate directly when the time was up, so that a room full of people only felt dark in front of them, as if they had been pressed the pause button. It took a while to react, got up quickly to sort out their belongings and left the store.

In the public impression, large merchants, squares and so on usually broadcast an hour or half an hour in advance to inform guests before closing, and most restaurants also remind customers that they are about to close before closing. So from the point of view of the poster, it is rare to turn off the lights with a greeting like the one in the Manner store.

After the post was released, onlookers in the comment area disagreed. Some people understand the consternation and confusion of the parties, and think that the Manner staff's behavior is not very polite. They should remind customers of the impending closure of the store more than ten minutes before closing, give consumers some time to react, and let people pack up their belongings.

However, other customers who spent money in the store revealed that at that time, the Manner clerk actually gave a reminder more than ten minutes before the store closed, and they packed up and left after hearing it. However, it is possible that the environment in the store is noisy, the space is too large, and the staff's voice is too low, so that not everyone hears the clerk's reminder, which leads to the picture of a room full of guests sitting in a coffee shop with lights out suddenly looking at each other.

Based on this, many onlookers said bluntly that there was nothing wrong with employees going to the store to turn off the lights on time, and some even supported the power supply's behavior of turning off the lights on time. "it's normal to leave after work" and "it's good to get off work at all.", "I think it's good that some people just stick around all the time, insisting that the clerk say it several times before leaving," and "if you don't do it, there will be people who won't leave."

Netizens who have worked in the service industry have shared their experiences, saying that sometimes even if customers are warned half an hour in advance that the store is about to close, some customers will not get up and leave immediately, but will sit in the store all the time until the employees finish the closing work before closing and repeatedly emphasize the need to close the store and lock the door.

Some practitioners say bluntly that when they encounter consumers who are unwilling to leave early, they may have to extend their off work hours without overtime pay. So, in their view, it may be that the staff of this Manner store have received too many procrastinating customers who choose to turn off the lights to urge dillydillers in order to get off work on time.

From this point of view, if you take the perspective of beating workers, it is understandable and effective for Manner employees to turn off the lights in order to get off work on time.

However, many netizens believe that the behavior of turning off the lights with a shout is not very friendly to the customers who are still in the store and affect the brand image in the minds of users. They said that in addition to providing a cup of coffee, coffee shops also need to provide good service to their guests. They should do a good reminder before closing business and choose a more appropriate way to invite guests to leave according to the situation.

Picture from: Xiao Hong Shu

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