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Do reading comprehension?! Starbucks 'customized orders confused employees

Published: 2025-12-05 Author:

Last Updated: 2025/12/05, ▲ Click to pay attention| Daily Boutique Coffee Culture Magazine Coffee Factory Some time ago, Starbucks launched a "major syrup reform" that separated flavor and syrup into two raw materials. This change will undoubtedly give users who like DIY more room to play, allowing them to add various styles to their drinks as they please.

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Some time ago, Starbucks launched a "major syrup reform" that separated flavor and syrup into two raw materials. This change will undoubtedly give users who like DIY more room to play, allowing them to add various flavors to their drinks as they please without worrying about consuming too much sugar.

As a result, many customers look at the options given by the ordering interface when placing an order, as if they were doing a chemical experiment, adjusting the values of various ingredients according to their own tastes and preferences to configure a cup of flavor drinks that suits the taste.

However, as beverage makers, when Starbucks employees picked up the packed cups and saw the labels filled with dense words, they only felt that "the eyes were dark and dark" and shouted that they had never expected to do reading and understanding questions in the last class.

Judging from the customer's customized orders shared by shop assistants, some people will add several officially launched flavor syrups and taste all the flavors in one cup. In addition to syrup, some also modify the milk base, add more cream, chocolate sauce, etc. As users 'requirements for drinks increase, the text on the label of the packed cup becomes smaller and smaller, so that some employees laugh at themselves that they have to squint their eyes and look back and forth several times before they can figure out how to make it.

As the saying goes,"Thousands of people have thousands of flavors." It is normal for Starbucks employees to want to customize coffee that suits their tastes and add their favorite ingredients to it. Most people do not exclude customers from adjusting the types and content of ingredients themselves. They believe that Starbucks 'customization function can create drinks that are more suitable to the taste of the user, reducing the number of drinks remaking and store complaints caused by customers due to incompatible tastes.

However, some employees pointed out that although one pump of syrup does not contain much, if more than a dozen pumps of syrup and flavored syrup are added to a drink first, most of them can only reduce the proportion of milk or water to ensure that there is enough space in the end to pour in coffee liquor, add cream tops, etc.

As a result, this customized drink with complicated requirements is almost equivalent to "drinking syrup directly" in the eyes of the shop assistants. Therefore, many people can't help but wonder whether the flavored coffee that customers spent a lot of money DIY will "be" very sweet "," whether it tastes good ", and" what it tastes like?"

However, some shop assistants observed and found that after Starbucks updated the syrup, some customers who chose customized drinks did not actually understand the characteristics of these new ingredients, nor did they know what unique flavor of thick pups would produce after mixing and mixing.

Therefore, when employees see such customized orders, they will wait for the customers to communicate with them face-to-face after arriving at the store to confirm whether they are made according to the order requirements. What's interesting is that after listening to the clerk's explanation, many customers will temporarily change their minds, give up their own customized coffee, and let the employees make it according to the normal process.

Picture from: Xiaohongshu

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