Unbelievable! Starbucks mismatches and asks customers to send them back?!

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Recently, some netizens posted feedback on their consumption experience at Starbucks, which attracted the attention and discussion of many netizens.

The poster said that he went to a Starbucks to pick up the packaged drinks, but when he returned to the workstation, he found that among the drinks he had purchased, there was a Frappuccino missing and a Mandarin duck latte extra. Realizing that the store gave the wrong drink, the party immediately called the store phone number to communicate with him, but because the customer was not connected, the customer went directly to the store to report the situation.

Unexpectedly, after learning about this, the clerk in charge of reception asked the customer to return the wrong latte to the store before taking away the freshly made Frappuccino. This treatment method has caused dissatisfaction among consumers. In the eyes of the parties concerned, most other chain brands directly redo drinks after learning of the situation, and will not require customers to return the wrong delivered drinks before redoing them.

The clerk who was questioned by the customer immediately changed his tune and asked the customer to take the Frappuccino directly, and no longer asked to return the wrong latte.

When learning about what happened to this consumer, many netizens frowned and bluntly said that when most merchants, whether it is a beverage store or a restaurant, when processing orders with incorrect delivery, they either refund the money directly or redo it and give it to the customer. Few merchants would ask the customer to return the wrong meal."If a shop assistant made a mistake before, he directly gave me the wrong cup and the freshly made cup."

Therefore, regarding the request for return made by the clerk, many people speculated that the employee would change the drink with a new label and then give it to other customers who ordered to cover up his mistake,"Why do you take it back? I won't exchange it for it." Give it to someone else."

Starbucks employees who came to hear the news said that according to store regulations, prepared drinks cannot be recovered or recycled after leaving the sight of the counter. If they return to the bar again, the final destination of the drink will only be It can be a trash can, so there will be no situation where drinks that return to the bar will be re-labeled and sold again, as users are worried about.

In addition, if customers report that they received the wrong drink, most of them will verify the situation and remake it for the customer, or refund the order amount to the user. Some store employees will also give away beverage discount coupons as compensation to prevent stores from receiving complaints or bad reviews. As for the wrong drink, it will basically be given to the customer and will not be recovered.

Based on this, Starbucks workers were also surprised and puzzled by the behavior of their colleagues, and many people were even incredulous, explaining that asking customers to return drinks was not a routine treatment in Starbucks stores, and was also an illegal operation that was not allowed.

As the popularity of the incident increased and the number of netizens participating in the discussion gradually increased, the person involved said that he had contacted the store manager yesterday afternoon. After verifying the specific situation, the other party admitted that the service attitude of the staff on duty that day was not good and apologized to the customer. However, the store manager did not mention the compensation after the customer complained, and the consumer also said that he had no idea of asking for compensation.

Picture from: Xiaohongshu

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